Strategist, Community Support

Details

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

We’re looking for a team member to join our new Strategy & Planning function in Community Support. Community Support is the member-facing organisation of Vinted Group’s offerings across Marketplace, Vinted Go and Vinted Pay. Community Support ensures that members can access helpful support for any issues they face on the platform, as well as keeping members safe as they use the platform. Our team works directly with the VP of Community Support and the leadership team to:

• We help set the strategic direction for the next 1–3 years. This involves defining focus areas that achieve our cost and quality goals and solving complex strategic questions.
• We drive business performance cadence and governance. We own the strategy cycle and track progress against strategic objectives using OKRs and KPIs across Community Support.
• We build and evolve our strategy craft. We improve processes, grow strategic skills, and foster a culture of effective decision-making.

As a Strategist in Community Support, you'll help create clarity on our strategic direction by building clear business cases and assisting with high-level modelling to quantify strategic trade-offs. You'll also provide the executive reporting and governance we need to drive accountability and track execution. We're defining how our team works, so you'll join us to build and refine our strategy process right from the start.

In this position, you’ll

• Work with cross-functional leaders (e.g. in operations, customer experience, product and data) to create strategic business cases aimed at enhancing operational efficiency and improving support quality.
• Assist with strategic financial modeling to forecast scenarios and support leadership in quantifying strategic trade-offs.
• Keep track of strategy execution by enabling the setting, and the monitoring and reviewing of OKRs and KPIs for Community Support on a monthly and quarterly basis.
• Conduct market analysis to understand trends (technology, regulatory, consumer preferences, competitor) and derive insights in customer support.
• Prepare for and support strategic discussions and workshops to ensure there is clear alignment within the Community Support leadership between strategy and prioritised initiatives.
• Assist with strategy materials and presentations for senior leadership, and support with executive reporting processes.

About you

• BSc/MSc in Business, Economics, Statistics, Finance.
• 3+ years experience in a high performance environment such as management consulting, online/e-commerce or in-house strategy teams is a strong advantage.
• Conceptual thinker comfortable with an ambiguous and ever-changing environment, eager to provide input on new processes or workflows as we establish our strategic discipline.
• Ability to present data clearly to all seniority levels, and distill complex information into actionable insights.
• Strong analytical and problem-solving skills with a focus on business outcomes,
• Proven track record with quantitative data analyses and business case modeling (advanced Excel skills, SQL is a plus).
• Ability to create high quality materials or models in Google Slides, Docs or Sheets.
• Customer-focused with an interest in understanding how cost-effective operational efficiency can be leveraged to improve service quality.
• Ability to effectively collaborate with stakeholders from a variety of departments (Operations, Finance, Product, Data, Engineering and Design).
• Enthusiastic, hands-on, can-do attitude and alignment with our company values.
• Excellent at communicating in spoken and written English.

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to the office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2542 - € 3442 gross per month.