Strategy & Operations, Connect

Details

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Strategy & Operations (S&O) team for Connect is responsible for enabling the continued rapid growth and operational excellence of one of Stripe's most strategic and complex product lines. This role sits at the intersection of product, strategy, finance, data, GTM and day-to-day execution, ensuring the Connect organization is well-informed and running efficiently.

As part of this team, you will dive into a wide array of problems that drive impact for the business across product, go-to-market, and operations teams, providing the analytical insight and operational pragmatism necessary to scale Connect. You will be expected to execute with a high degree of autonomy on critical projects, provide data-driven recommendations to cross-functional partners and ultimately drive to the right set of decisions for our business.

Strategy & Operations at Stripe

The Strategy & Operations team is a critical partner to product leadership at Stripe, focused on three core pillars:

1. Setting and Driving the Business Agenda: We help define the right organizational structure and operating model, lead critical forums, and develop materials to represent the business to senior leadership.
2. Strategy Development: We deliver objective and opinionated strategies, leveraging market, competitive, and user insights to inform long-term product and partnership strategy, as well as Go-To-Market and commercialization strategy.
3. Program/Process Incubation: We add structure and clarity to ambiguous problems, leading and influencing large cross-functional teams to stand up and define new programs and processes that simplify how we run the business.

   What you’ll do

• Partner with Connect leadership to define the long-term strategic vision and build the annual operating plans, ensuring alignment with Stripe's overall company strategy.
• Maintain a pulse on the financial health of the Connect business, including relevant trends, and proactively surface areas of concern or opportunity.
• Build and own models for in-depth analyses to help inform our overall strategy and make the right growth decisions for Connect.
• Obsess over our top Connect product and business metrics, helping to surface, track, and drive initiatives that will move the needle for Connect revenue and usage.
• Support cross-functional execution across priority projects, ensuring alignment between teams (e.g., product, engineering, marketing, sales, support).
• Design and implement operational systems and processes (e.g., reporting dashboards, planning forums, decision-making workflows) that help the Connect group scale efficiently.
• Support go-to-market efforts for new Connect product features by navigating internal stakeholders, processes and tracking post-launch performance.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of experience in a strategy, business operations, or highly analytical role at a technology company, or similar experience in management consulting.
• Ability to add structure and clarity to ambiguous, open-ended problems, and distill complex findings into clear, concise, and actionable recommendations.
• Strong user-first mindset, leveraging qualitative and quantitative insights to articulate customer pain points and translate them into actionable operational and strategic priorities.
• Proven analytical rigor and problem-solving skills, with demonstrated ability to navigate and extract meaningful insights from large, complex data sets.
• Strong product intuition, with the ability to quickly understand technical constraints and trade-offs when evaluating new opportunities for Connect.
• Exceptional stakeholder management skills, demonstrated by a track record of driving alignment and complex decisions with senior cross-functional leaders.
• Demonstrated ability to thrive in influence-without-authority environments and contexts with a high degree of ambiguity.
• Excellent written and verbal communication skills, with the ability to build effective working relationships with product, engineering, and GTM teams.

Preferred qualifications

• Experience in payments, fintech, B2B/B2B2B products, or marketplace/platform business models.
• A track record of bringing new products to market and demonstrated ability to drive projects to completion with a high bar for quality.
• Familiarity with financial reporting, P&L management, or business forecasting.
• High level of comfort using SQL for complex data extraction and analysis. Experience working with data visualization tools (e.g., Tableau, Looker) and defining metrics for business performance tracking.
• Experience in leveraging Generative AI tools to enhance analysis or improve operational processes (e.g., summarizing large documents, automating initial data review).

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $154,400 - $231,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.