Supervisor - Payment Operations

Details

Airbnb Payments Compliance team in Gurugram is recruiting a Payments Compliance Supervisor to support payments compliance activities, combining leadership, compliance operations expertise, and project coordination. The role involves cross-functional collaboration with Project Managers, Operations Analysts, Partner Management, Product, Data Science, Content, Policy, Training, Quality, and Partner teams to maintain a safe and optimized online payments ecosystem.

Responsibilities

• Manage and oversee day-to-day operations for staffing needs and scheduling
• Maintain subject matter expertise and handle escalated and/or urgent cases or issues
• Track core operations metrics and visualize long-term initiatives to improve them
• Conduct regular 1:1s, provide actionable performance feedback, coach, mentor, and develop direct reports
• Advise on best practices and be approachable in leadership to create an open environment
• Identify, recommend, and implement tool, system, process, or policy changes to improve team performance
• Delegate and prioritize to focus team time on high-impact needs
• Define problems quickly, evaluate solutions, and execute effective decisions
• Conduct complicated investigations requiring reconciliation of multiple investigative data sources
• Lead procedure and workflow changes impacting multiple teams and/or regions with manager support
• Accurately identify and escalate compliance risks and opportunities to Payments Management
• Lead projects to simplify complex operational problems across cross-functional groups
• Manage Compliance Inbox, conduct manager reviews, and respond to real-time queries on channels
• Be an ambassador of Airbnb culture and values

Requirements

• Bachelor’s Degree or Technical Equivalent
• Overall 8+ years of experience
• Compliance operations experience in payments, banking, or e-commerce, including TMIR and preparing Suspicious Activity Reports (SAR)
• Intermediate knowledge of anti-money laundering (AML) and anti-fraud typologies related to payments and e-commerce
• Strong systems thinking and superior written and verbal communication skills
• Ability to gather objective information, make and defend subjective determinations verbally and in writing
• Strong problem-solving skills with adaptability and resilience
• Ability to clearly articulate compliance requirements to non-compliance audiences
• Ability to work closely and build trust with management, team members, and other teams
• Exceptional organization and process management ability
• High level of personal integrity and demonstrated interest in payments
• Familiarity with SQL and data querying skills is a strong preference
• Ability and desire to work in a fast-paced environment

Benefits / Compensation

• India Pay Range: ₹1,330,000—₹1,900,000 INR (annualized, inclusive of allowances). This role may be eligible for bonus/incentives, equity programs, benefits, and Employee Travel Credits.
• Offices: Gurugram, India

Inclusion

Airbnb is committed to inclusion and belonging and encourages all qualified individuals to apply.