Technical Account Manager

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Coinbase is looking for a Technical Account Manager (TAM) to cultivate and expand technical relationships, implementations, and integrations with Coinbase Institutional clients and platforms. TAMs collaborate closely with Coinbase's Sales, Account Management, Product, Support, and Engineering teams to guarantee that Coinbase's offerings consistently meet and surpass client expectations.

As the trusted technical Advisor to Coinbase customers, the TAM is responsible for the health & growth of Coinbase technology and integrations within their book of clients. Also the TAM serves as the point of contact for technical service escalations.

The TAM is accountable for developing and reinforcing strong and effective external and internal client relationships, particularly with key stakeholders and decision makers. The launch and testing of new products and services rely on the trusted relationships developed by the TAM.

Responsibilities

• Client Relationship & Growth:

  • Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration.
  • Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage.
  • Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points.

• Product Advocacy & Development:

  • Gather product requirements from customers and champion these within Coinbase Product and Engineering teams.
  • Work closely with product teams to provide customers with product roadmap updates.
  • Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps.
  • Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle.

• Implementation & Support:

  • Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments.
  • Coordinate go-to-market strategies for new product features to optimize the customer experience.
  • Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers.
  • Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines.
  • Assist Engineers in troubleshooting technical issues and service outages for assigned accounts.
  • Escalate service outages to Coinbase senior management to ensure timely resolution.
  • Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software.

Requirements

• Bachelor’s Degree in Computer Science, Mathematics, or related field required.
• Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure.
• Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing.
• Hands-on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON-RPC is required.
• Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol. Experience with binary protocols and multicast is also advantageous.
• Understanding of general market dynamics and participants and experience with futures and options markets is required.
• Understanding of the importance of latency for clients and impact on trading strategies.
• Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms.
• Exceptional interpersonal skills and ability to engage C-level decision makers on product and technology.
• Self-motivated, organized, and analytical; able to distill sophisticated and ambiguous requirements into clear results.

Compensation

Pay Range:

$178,700—$178,700 SGD

Full time offers from Coinbase also include bonus eligibility, equity eligibility, and benefits (including medical, dental, and vision).

Benefits

• Group Medical Insurance covered at 100% for employees and dependants
• Dental insurance covered at 100% for employees and dependants
• Travel Medical Policy – Global Traveler
• Employee Stock Purchase Plan (ESPP)
• Wellness Stipend
• Mobile/Internet Reimbursement
• Connections Stipend
• Learning & Development Allowance
• Employee Assistance Program
• Fertility Benefits
• Generous Time Off/Leave Policy

Additional Information

• Pay transparency notice and other legal notices included in the original posting.
• AI disclosure: Coinbase may pilot AI tools for initial screening interviews for select roles; a human recruiter will review interview responses.