Technical Account Manager - MGX And HGX

at Nvidia
📍 Seattle, United States
USD 160,000-304,800 per year
MIDDLE SENIOR
✅ On-site

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 3 Ansible @ 3 Ceph @ 3 Docker @ 3 Kubernetes @ 3 Linux @ 3 Python @ 3 R @ 3 Spark @ 3 Bash @ 3 Communication @ 3 Networking @ 6 Debugging @ 3 Customer Support @ 6

Details

We are seeking a motivated HPC Technical Account Manager or hardware engineer with strong soft skills, passionate about HPC data center and networking technologies, and comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations across a broad scope of networking and AI products. You will be the main point of contact for customers, assisting with technical inquiries, debugging, and resolving issues, while interacting regularly with Engineering, Marketing, and Support teams.

Responsibilities

  • Work on-site with NVIDIA enterprise customers in the Seattle area to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction.
  • Own and resolve customer issues during installation, operation, maintenance, product application, or interoperability with other vendors.
  • Work with latest hardware (GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
  • Provide independent analysis, clear communication, and problem-solving to improve customer experience.
  • Author and incorporate technical solutions into the knowledge base.
  • Serve as a technical resource; develop, refine, and document standard methodologies for internal teams (Support / R&D) to improve support processes.

Requirements

  • 8+ years providing in-depth customer support and debugging for hardware and software products.
  • Bachelor's degree or equivalent experience in Computer Science, Electrical Engineering, Computer Engineering, or a related field.
  • Profound knowledge and experience with Linux and networking (LFCS / RHCSA referenced).
  • Expertise with data center virtualization concepts and technologies (VMware, Docker, Kubernetes).
  • Exceptional interpersonal skills; ability to lead and maintain overall resolution for critical customer issues.
  • Superb communication and presentation/oral skills.
  • Strong organizational skills and ability to prioritize and multitask with limited supervision.

Ways to stand out

  • Experience solving problems in large-scale HPC network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS concepts.
  • Effective and thorough troubleshooting and debugging methodology.
  • Experience as a developer and/or support escalation team member for large enterprise/service-provider customers at a company producing AI and data analytics software.
  • Scripting experience (Python, bash, Ansible, YAML, etc.).
  • Background developing or debugging AI and data analytics software.

Compensation & Other Details

  • Base salary will be determined based on location, experience, and internal pay equity.
  • Base salary ranges provided:
    • Level 4: 160,000 USD - 253,000 USD
    • Level 5: 192,000 USD - 304,750 USD
  • Eligible for equity and benefits.
  • Applications accepted at least until October 18, 2025.
  • Location: on-site work with customers in the Seattle, Washington area.

Company & Diversity

NVIDIA is committed to fostering a diverse work environment and is an equal opportunity employer. They do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.