Technical Account Manager - MGX and HGX

at Nvidia
📍 Seattle, United States
USD 160,000-304,800 per year
MIDDLE SENIOR
✅ On-site

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 3 Ansible @ 3 Ceph @ 3 Docker @ 3 Kubernetes @ 3 Linux @ 3 Python @ 3 R @ 3 Spark @ 3 Bash @ 3 Communication @ 3 Networking @ 6 Debugging @ 3 Customer Support @ 6

Details

We are seeking a motivated HPC Technical Account Manager (TAM) with strong soft skills, passionate about HPC data center and networking technologies, and comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations. You will be a primary point of contact for customers, assisting with technical inquiries, debugging, and issue resolution, and will interact regularly with Engineering, Marketing, and Support teams.

Responsibilities

  • Work on-site with NVIDIA enterprise customers in the Seattle area to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products, with a focus on Infiniband, next-generation AI, and HPC server technologies.
  • Own and resolve customer issues during installation, operation, maintenance, product application, or interoperability with other vendors.
  • Work with the latest hardware (e.g., GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
  • Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
  • Author and incorporate technical solutions into the knowledge base.
  • Serve as a technical resource; develop, re-define, and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.

Requirements

  • 8+ years providing in-depth customer support and debugging for hardware and software products.
  • Bachelor's degree or equivalent experience in Computer Science, Electrical Engineering, Computer Engineering, or a related field.
  • Profound knowledge and experience with Linux and networking (LFCS / RHCSA mentioned).
  • Expertise with data center virtualization concepts and technologies (VMware, Docker, Kubernetes).
  • Exceptional interpersonal skills and ability to lead overall resolution of critical customer issues.
  • Superb communication and presentation/oral skills.
  • Strong organizational skills and ability to prioritize and multi-task with limited supervision.

Preferred / Ways to Stand Out

  • Experience solving problems in large-scale HPC network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE, and QoS concepts.
  • Effective and thorough troubleshooting and debugging methodology.
  • Experience as a developer and/or support escalation team member for large enterprise/service provider customers at a company producing AI and data analytics software.
  • Scripting in Python, bash, Ansible, YAML, etc.
  • Background with developing or debugging AI and data analytics software.

Compensation & Benefits

  • Base salary range (Level 4): 160,000 USD - 253,000 USD.
  • Base salary range (Level 5): 192,000 USD - 304,750 USD.
  • You will also be eligible for equity and benefits (see NVIDIA benefits page).

Other Information

  • Applications accepted at least until October 18, 2025.
  • NVIDIA is an equal opportunity employer and committed to fostering a diverse work environment.