Used Tools & Technologies
Not specified
Required Skills & Competences ?
Go @ 4 Distributed Systems @ 4 Hiring @ 4 Leadership @ 8 Communication @ 4 React @ 4 Technical Leadership @ 8Details
Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.
We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood, Go, React, Ember, and AI help us ship fast and scale with confidence.
We are looking for an experienced technical leader to drive innovation and shape the future of our platform. This role is built for someone who thrives in ambiguity, loves shipping new things, and brings deep technical perspective to early product bets. You will lead strategy, architecture, and execution on high-impact projects as an individual contributor, with room to grow as the work scales. You’ll report to our CTO and work closely with a small, highly collaborative team focused on building what’s next.
Responsibilities
- Architect and build new capabilities from scratch and guide them through scale
- Prototype smarter product experiences using modern AI tools (LLMs, agents, embeddings, etc.)
- Lead technical strategy and decision-making on early-stage product bets
- Partner across disciplines to define what we build and why
- Write production code, shape architecture, and tell the story in a way others can follow
- Set up long-term success through clean handoffs, great documentation, and strong technical vision
- Influence without authority by driving big ideas forward from an IC seat
Requirements
- 10+ years of software engineering experience, including 5+ in founder, principal, or staff technical leadership roles
- Proven ability to take projects from concept to launch and transition them into durable systems
- Deep expertise in cloud-native architecture, distributed systems, and backend infrastructure
- Experience building with (or meaningfully evaluating) modern AI tooling and opportunities (LLMs, agents, embeddings)
- Strong hands-on execution: you ship, write code, and stay close to the work from first commit through long-term adoption
- Excellent communication skills across writing, verbal collaboration, and architectural thinking
- Product and high-context thinking: move fast, make good calls, and ship with care
Compensation & Benefits
- Starting salary: $235,000 – $260,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave, unlimited PTO
- Stipends for remote work and wellness, a professional development budget, and other benefits
Interview Process
- Application — thoughtful review
- Recruiter Call (30 mins)
- Behavioral Interview (60 mins) with hiring manager
- Strategic Leadership Interview (60 mins)
- Take-Home Assignment — short retrospective on a project you’ve led
- Retrospective Review Call (60 mins)
Technologies & Skills Mentioned
- Go, React, Ember
- Modern AI tooling: LLMs, agents, embeddings
- Cloud-native architecture, distributed systems, backend infrastructure
- Software architecture, prototyping, product thinking, leadership, communication