Used Tools & Technologies
LLMRequired Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Go @ 3
TypeScript @ 3
Python @ 3
GCP @ 3
Hiring @ 3
Communication @ 3
Node.js @ 3
GDPR @ 1
Slack @ 3
API @ 3
Compliance @ 1
AI @ 3
RAG @ 2
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Role summary
You'll work alongside our existing Tech Ops Manager, to build, maintain, and scale the internal systems that keep the company running. The work is primarily about building AI-assisted internal tooling — partnering with our Automation/AI leads on agent infrastructure and evals, and building integrations across our stack (Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, GCP). You'll work across teams — especially BizOps and People — identifying where toil can be automated, building solutions quickly, and leaving behind documentation that lets others self-serve.
This is a broad-scope role in a fast-iteration, high-ownership environment. The right person talks to a stakeholder, understands the real problem, and starts shipping.
Responsibilities
- ~40% partnering with Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools (including internal IT support agent and other AI-powered workflows)
- ~30% building and maintaining internal automations and integrations across the stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP
- ~20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems
- ~10% supporting broader Strat Ops and BizOps requests as they arise
Requirements
- 3–6 years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company, ideally where you had to wear multiple hats
- Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained
- Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a clear point of view on where they should and shouldn't be applied
- Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration)
- Comfort with at least one major cloud platform (GCP preferred) and familiarity with core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents)
- Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus
- Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products
What we value
- Builder mentality: bias toward shipping small working versions quickly
- Ownership and autonomy: identify, build, and maintain solutions without waiting to be told
- Range without ego: communicate with both technical and non-technical stakeholders
- Cross-functional curiosity: proactively surface operational friction
- Pragmatic documentation: write runbooks, wikis, and guides that people actually follow
Compensation & Benefits
- Starting salary: $117,000 - $120,000 USD (or equivalent in local currency), depending on experience and subject to market rate adjustment
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more
Our process
- 30-minute call with Recruiter
- 45-minute call with Hiring Manager
- Two 45-minute interviews with Technical Team Members
- Take-home assignment and assignment review with the Team
- Final candidates complete background check and employment verifications
Diversity & Inclusion
Customer.io recognizes the stifling impact of systemic injustice on diverse communities and is committed to increasing inclusion and equity within the tech industry.
How to apply
If you're excited by what you read — apply now. For questions about hiring communications, contact [email protected].