Technical Product Enablement Lead

Details

The Readiness Team translates OpenAI's research into real-world customer impact by empowering customer-facing teams with the knowledge, tools, and frameworks to deliver meaningful outcomes. As part of GTM, this role owns the creation and execution of technical enablement programs for Sales Engineers, Solutions Architects, and Customer Success Managers, shaping go-to-market strategy and driving customer adoption and success. This role is based at OpenAI's headquarters in San Francisco (hybrid).

Responsibilities

• Develop and lead comprehensive technical enablement strategies that align with OpenAI's goals and support GTM teams.
• Collaborate closely with Product, Engineering, and Research teams to turn cutting-edge innovations into practical, customer-ready materials quickly.
• Create and deliver high-quality enablement content, including technical playbooks, customer scenarios, demos, and product deep-dives.
• Establish clear success metrics and continuously measure, track, and enhance the impact of technical enablement initiatives.
• Drive scalable enablement programs, leveraging OpenAI's own technology to provide personalized, effective learning experiences.
• Act as a trusted partner to GTM leadership, communicating progress, outcomes, and areas for improvement.
• Foster a culture of customer-centricity to improve customer adoption and satisfaction.
• Champion responsible and ethical use of AI, embedding these principles into all enablement content and activities.

Requirements

• Significant experience in technical enablement or program management within fast-paced technology companies, particularly in AI or advanced software.
• Ability to simplify complex technical concepts into clear, compelling, and actionable content.
• Experience rapidly developing high-quality, scalable learning programs tailored to different roles and experience levels.
• Strong communication skills across technical and non-technical audiences, building trust and alignment with stakeholders at all levels.
• Customer-first mindset with a proven track record of improving customer outcomes through enablement.
• Proactive, organized, and solution-oriented, adept at navigating challenges and adapting to change.
• Passionate advocacy for the ethical and safe deployment of advanced technologies.

Benefits

• Base pay range: $300,000 - $380,000 (base pay may vary depending on market location, knowledge, skills, and experience).
• Offers equity and may include performance-related bonus(es) for eligible employees.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), paid medical and caregiver leave (up to 8 weeks).
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and multiple coordinated office closures, plus paid sick or safe time as required by law.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (e.g., charitable donation matching and wellness stipends) may be provided.

Additional notes from the posting: background checks will be administered in accordance with applicable law; OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.