Technical Program Manager, Community Engagement

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Responsibilities

• Manage Developer community programs for Discord (ex: onboarding, identity / metrics development, OAuth rollouts, wallet / address linking, what they do, etc.), implement process changes, and set community policies / moderation
• Enable the community with mechanisms such as workshops, business education, job boards, project spotlights, and certifications to help encourage developer success.
• Build programs that encourage constructive community feedback. Synthesize into actionable themes, and share with XFN teams to help monitor for product quality, gaps, and opportunities.
• Build ambassador programs that identify, onboard, and empower influential community members to advocate for CDP developer products, promote peer-to-peer engagement, and amplify community growth and retention. Leverage the recently-launched Developer Affiliate program.
• Define, track, and analyze key performance indicators (KPIs) to evaluate progress of the programs identified above.

Requirements

• Experience: 2+ years of experience in program management, community building, or developer engagement roles, with a strong focus on managing and moderating developer community programs (e.g., Discord or similar platforms).
• Community Expertise: Proven ability to implement community processes, set policies/moderation strategies, and deliver tools like workshops, certification programs, and job boards.
• Program Management: Experience building scalable programs, such as ambassador or affiliate initiatives, fostering peer-to-peer engagement, and improving developer success and retention.
• Metrics & Analysis: Strong analytical skills to define, track, and measure program KPIs for community and program effectiveness.
• Stakeholder Communication: Exceptional verbal and written communication skills for cross-functional engagement and feedback synthesis into actionable themes for product teams.
• Education: Bachelor’s degree in a relevant field or equivalent practical experience.

Nice to haves

• Proven record of running community operations on platforms like Discord for a developer product.

Benefits

• Medical Plan, Dental and Vision Plan with generous employee contributions
• Health Savings Account with company contributions each pay period
• Disability and Life Insurance
• 401(k) plan with company match
• Wellness Stipend
• Mobile/Internet Reimbursement
• Connections Stipend
• Volunteer Time Off
• Fertility Counseling and Benefits
• Generous Time off/Leave Policy
• The option of getting paid in digital currency