Technical Quality of Service Specialist

Details

The Infrastructure department is responsible for influencing and tracking change, providing frontline support, and delivering software-defined solutions.

Our QoS - Quality of Service team is responsible for ensuring that clients experience the best VPN service possible. The team has Technical Specialists, Data Analysts to measure the main important metrics and Project managers to lead changes to improve the service.

Responsibilities

• Partner with product, core, infrastructure, and engineering professionals to understand, improve and optimize VPN services quality;
• Identify, analyze, and interpret trends or patterns in data sets; analyze core and experimental data and metrics; identify metrics that should be used for quality monitoring; draw conclusions and suggestions;
• Monitor and audit data quality; prepare status reports by gathering, analyzing, and summarizing relevant information; present reports to the team;
• Identify opportunities for automation to reduce manual work and contribute to the automation of the manual work;
• Collaborate with other business units to understand how automation can improve workflow;
• You will have an opportunity to develop analytical skills and build a track record for the PM position in the future.

Requirements

• Curiosity about how things work with attitude to find out possible improvements on how to create better value for product & end user;
• Self-motivated and self-managing, with attention to details, keen to improve product quality, eagerness to learn, and possible to do attitude;
• Responsibility and a sense of duty before our users;
• Team-spirited, proactive, and able to work in a fast-paced environment;
• Effective communication skills: present ideas, discuss, achieve consensus and buy-ins, and communicate progress;
• Ability to present analysis and findings to the team members by using graphical representations and data visualizations;
• Experience working in a cross-functional team is a plus;
• Experience with Tableau, Looker, or similar tooling is a plus.

Benefits

• Monthly gross salary from 1490 - 1980 EUR.