Technical Solutions Manager

at Reddit
šŸ“ New York City, United States
USD 132,600-185,600 per year
MIDDLE
āœ… On-site

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 5 Looker @ 3 Tableau @ 3 Communication @ 3 HTML @ 3 JavaScript @ 3 CSS @ 3 Data Analysis @ 3 Product Management @ 5 Debugging @ 3 BI @ 3 XML @ 3 QA @ 3

Details

Reddit is seeking a Technical Solutions Manager to drive the success of Reddit Ads by developing, pressure testing, and troubleshooting ads products. This role partners closely with product managers, engineers, product marketing, and the sales organization to provide technical support for top advertisers, influence product roadmap and GTM strategies, and ensure flawless campaign execution. The role includes ownership of major products and requires participation in a rotating on-call schedule for critical revenue-blocking issues.

Responsibilities

  • Collaborate with Ads Engineering and Ads Product to identify bugs, test new products, and develop existing products to improve the advertiser experience
  • Act as product subject matter expert for Sales and serve as the account team technical advisor
  • Execute deep troubleshooting techniques and drive resolution of customer issues within specified SLAs
  • Participate in a rotating on-call schedule to provide after-hours and weekend support for critical revenue-blocking issues
  • Share advertiser feedback with Product Marketing, Product Management, and Engineering to influence product roadmap and GTM strategies
  • Work with Business Engineers to create and launch new dashboards and sales tools
  • Partner with Sales and Engineering to unblock revenue blocked by technical issues or product limitations
  • Collaborate with Product Adoption to create campaign/product best practices to drive product activation
  • Test and QA nuanced feature requests to ensure flawless campaign execution

Requirements

  • 6+ years experience in a sales engineer role or similar
  • Adept at writing database queries and performing data analysis
  • Understanding of web technologies including CSS, HTML, XML, and JavaScript language and concepts
  • Experience with data management / BI platforms (example tools listed: Mode, Tableau, Looker, Sense)
  • Experience using debugging tools (example: Charles)
  • Foundational understanding of digital advertising and ad tech
  • Excellent verbal and written communication skills
  • BA / BS degree or higher

Benefits

  • Comprehensive healthcare benefits and income replacement programs
  • 401(k) match
  • Family planning support
  • Gender-affirming care
  • Mental health & coaching benefits
  • Flexible vacation & Reddit Global Days off
  • Generous paid parental leave
  • Paid volunteer time off

Pay Transparency

  • Base pay range: $132,600 - $185,600 USD
  • This role may be eligible for equity (restricted stock units) and, depending on the position, commission
  • U.S.-based employees receive a range of additional benefits (medical, dental, vision, 401(k) match, generous time off, parental leave)

Other Notes

  • Interviews for select roles/locations may be recorded, transcribed, and summarized by AI (candidates may opt out before interviews)
  • Reddit is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities.