Technical Support Specialist For Internal Platforms

Details

As a Platform Support Specialist at ING Hubs Slovakia, your daily work will be the foundation on which ING builds the rest of our services in pursuit of this purpose. You will be providing broad-ranging support to users to troubleshoot and resolve issues across the organizations’ applications. If you have a keen eye for detail, great customer service skills, and if you love working collaboratively with diverse team members to proactively make your work better every day, then we need you in our team! Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Responsibilities

• Resolving tickets regarding technical questions and issues which occurred in the tools
• Actively supporting the customer in all aspects from problem to resolution
• Testing and reproducing errors in the tool, analyzing defects in the tool
• Troubleshooting and solving existing problems/assessing new problems
• Create and maintain documentation, Working place instructions (WPIs), manuals etc.
• Build expertise and knowledge in specific application modules and provide guidance to day-to-day users
• Actively communicate and coordinate with different support teams to ensure a smooth customer experience

We hire based on potential. Our greatest expectation of you is that you’re curious and you take ownership of problems and solutions. In return, we’ll back you to develop into an even more awesome version of yourself.

Requirements

• Active use of English
• Dynamic personality, speak up attitude
• Common sense
• Good communication skills and analytical thinking
• Service oriented, customer focused and always willing to help
• Working experience with Salesforce or other CRM is a huge advantage

Benefits

• Friendly working environment
• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot
• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities
• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• Referral bonus starting from 1000 EUR
• 150 EUR for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can bring friends or family to gym and game room
• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50 EUR/month (600 EUR/year) for various services
• Green benefit – reimbursement for eco-friendly products or services up to 300 EUR
• Home office contribution: 20 EUR/per month
• Discounts up to 30% from partner stores
• Warm welcome package
• Pet friendly office