Trade Support Analyst, FlexING

Details

ING Americas Tech is the support backbone and catalyst for new and innovative solutions that drive growth for both internal and external customers. The Stream Aligned Team is focused on supporting the Americas Wholesale Banking business (Financial Markets, Lending & Capital Markets), maintaining systems in collaboration with global teams, and building and maintaining local applications as applicable. The DevOps / Operations Engineers work with infrastructure, technology operations and other cross-functional teams to support US businesses. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility.

Responsibilities

• Perform incident and problem management activities, including root cause analysis to determine the actual failure cause and implement structural fixes. Communicate directly with users (Traders, Trading Risk Managers) across Amsterdam, London, Brussels, New York and Singapore.
• Provide level-2 support in deploying and running an application/stack in production, including participation in an on-call rotation scheme.
• Find opportunities to automate testing of existing features, performance and security, and to automate deployments, monitoring, and other operational tasks.
• Perform data improvement by (re)configuring new and existing products, reports and scheduled processes.
• Understand the entire stack technology on which the application runs and how it fits in the overall chain.
• Build, enhance and maintain tooling and scripts to automate repetitive or error-prone tasks, using appropriate event alerts.
• Perform functional testing and change management activities to ensure safe deliveries from Test to Acceptance to Production environments.
• Occasional travel abroad (Amsterdam / Brussels).

Requirements

Experience / Domain Knowledge:

• Have financial knowledge on interest rate and FX derivatives valuation and market risk modelling (for example: Greeks and VaR).
• Provide functional incident management on a front office pricing application used within the Financial Markets domain worldwide.
• Support end users in using the application; enrich back-end databases with new products, reports and scheduled tasks.

Tech stack / Skills:

• Advanced knowledge of MS SQL Server and Transact-SQL.
• Advanced knowledge of interest rates derivatives valuation.
• Comfortable Excel user.
• Experience with tools like ServiceNow, Confluence, Azure DevOps is a plus.
• Familiarity with IT Service Management / ITIL processes is a plus.
• Scripting knowledge (PowerShell, Python, bash) is a strong plus.
• Customer-focused with a mindset to find and resolve root causes of incidents to structurally improve the customer experience.
• Good team player, cross-functional, enjoys interacting with people of all levels in a multicultural environment.
• Proactive and attentive to others' needs.

Benefits

• Salary Range: $105,000 - $130,000 per year.
• Comprehensive health benefits, generous 401(k) savings plan, and competitive PTO.
• Additional benefits include adoption, surrogacy, and fertility services; student debt assistance; and subsidies for commuting and fitness expenses.
• ING is an equal opportunity employer and welcomes applicants of diverse backgrounds.

Additional Information

• Location: New York (Hybrid).
• Occasional international travel to Amsterdam and Brussels may be required.