Transaction Monitoring Associate - Payment Compliance

Details

Airbnb Capability Centre (ACC) in Gurugram provides specialized operational services enabling Airbnb's business globally, including Finance Technology, Finance Shared Services, Analytics and Engineering. The Payments Risk and Compliance team’s mission is to keep the online payment ecosystem safe and optimized, ensuring Airbnb Payments can grow in a safe fashion with risks appropriately measured and mitigated.

Responsibilities

• Review and investigate complex cases to provide supporting documentation and narratives to determine if activities are unusual or out of character.
• Manage high volumes of incoming cases and execute decisions under tight deadlines and regulatory time frames for TMIR.
• Compile case notes and documentation to support reviews, completed steps, and recommended determinations.
• Gather relevant on- and off-platform data and objective information to support subjective determinations through a case lifecycle.
• Prepare detailed reporting to support independent decisions and justifications for escalations and de-escalations, including comprehensive narratives and extensive supporting documentation.
• Assist in assessing potential risks, patterns and trends based on case reviews and investigations completed.
• Support leadership with procedure and workflow changes that may impact multiple teams and/or regions, with manager support.
• Identify and accurately escalate compliance risks and opportunities to Compliance Management.

Requirements

• Bachelor's degree or technical equivalent.
• 3–5 years of transaction monitoring experience in payments, banking, or e-commerce.
• Fundamental knowledge of counter terrorist financing, anti-money laundering (AML), economic sanctions enforcement, anti-fraud, and anti-bribery and corruption typologies related to payments and e-commerce.
• Strong systems thinking and problem solving skills, with emphasis on adaptability and resilience.
• Superior written and verbal communication skills; ability to clearly articulate complex case patterns and defend determinations verbally and textually.
• Ability to work independently with minimum supervision and high personal accountability.
• Ability and desire to work in a fast-paced environment.
• Familiarity with SQL, Excel and data querying skills is a strong preference.

Benefits

• The listed base pay range is annualized, inclusive of allowances, and may be eligible for bonus/incentives, equity programs, benefits, and Employee Travel Credits.
• India Pay Range: ₹1,120,000—₹1,412,000 INR.
• Offices: Gurugram, India.

Additional Information

• The role supports Airbnb’s payments compliance activities and is responsible for managing alerts and cases generated by multiple queues to satisfy AML, sanctions enforcement and other compliance programs.
• Airbnb is committed to inclusion and belonging and encourages all qualified individuals to apply.