Trust & Safety Operations Analyst

Details

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.

We support users across ChatGPT, our API, enterprise offerings, and developer tools handling sensitive inbound cases, building detection and enforcement systems, and scaling operational processes to meet the demands of a fast-moving, high-stakes environment.

About the Role

We are seeking experienced, senior-level analysts who specialize in one or more of the following areas:

• Content Integrity & Scaled Enforcement – detecting, reviewing, and acting on policy violations, harmful content, and emerging abuse patterns at scale.
• Emerging Risk Operations – identifying, triaging, and mitigating new and complex safety, policy, or integrity challenges in a rapidly evolving AI landscape.

In this role, you will own high-sensitivity workflows, act as an incident manager for complex cases, and build scalable operational systems, including tooling, automation, and vendor processes that reinforce user safety and trust while meeting our legal, ethical, and product obligations.

We use a hybrid work model of 3 days in the San Francisco office per week and offer relocation assistance to new employees.

Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.

Responsibilities

• Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks).
• Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data.
• Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
• Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies.
• Build feedback loops from casework to inform product, engineering, and policy improvements.
• Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors.
• Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups.
• Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics.
• Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards.

Requirements

• 5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains, ideally in a global or high-growth tech environment.
• Demonstrated domain expertise in your specialization area, with familiarity with relevant legal, policy, and technical frameworks.
• Exceptional analytical skills: able to detect patterns, assess risk, and recommend policy or product changes based on evidence.
• Experience scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes.
• Strong communication skills with clarity, empathy, and precision in sensitive user-facing contexts.
• Comfort with frequent context switching, managing multiple projects, and prioritizing impact.
• Willingness to work with potentially disturbing or sensitive content.
• Ability to leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact.

Benefits

• Base salary range: $210,000 - $280,000 (base may vary based on location, knowledge, skills, and experience). Total compensation may include equity and performance-related bonuses for eligible employees.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.
• Pre-tax accounts (Health FSA, Dependent Care FSA) and commuter benefits.
• 401(k) with employer match.
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), paid medical and caregiver leave (up to 8 weeks).
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and periodic company office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (charitable donation matching, wellness stipends) may be provided.

Additional Information

• Background checks will be administered in accordance with applicable law.
• OpenAI is an equal opportunity employer.
• For compliance concerns or accommodation requests, OpenAI provides links and forms in the original posting.