Trust & Safety Operations Manager, Monetization

Details

About the Team

At OpenAI, our User Safety & Risk Operations team is responsible for safeguarding our platform and users from abuse, fraud, and emerging threats. We operate at the intersection of product risk, operational scale, and real-time safety response—supporting users ranging from individuals to global enterprises across ChatGPT, API, platform integrations, and more.

The Monetization Trust & Safety Operations team protects our users, creators, and partners across all monetized surfaces. As OpenAI introduces new revenue-generating formats and partnerships, this team ensures these experiences remain safe, compliant, high-quality, and aligned with our broader safety standards. We partner closely with Product, Engineering, Policy, and Legal to identify emerging risks, build and mature enforcement systems, and ensure scalable, high-integrity operations.

About the Role

We’re looking for an experienced operations leader to stand up and manage our new Monetization Trust & Safety Operations sub-team. You will be responsible for building core operational workflows for moderation and enforcement of monetized content and interactions, maturing enforcement quality, building scalable automated solutions, and partnering closely with cross-functional stakeholders to maintain high safety and policy standards.

This role requires someone who is highly operational, excellent at execution, and comfortable driving clarity amid ambiguity. You should be eager to build scalable systems and processes from the ground up, hire and develop a new team, and work in lockstep with policy and product teams as we rapidly iterate on monetization strategies and features.

Responsibilities

• Build and lead the Monetization Safety Ops team, including hiring, onboarding, training, and performance management
• Stand up and continuously improve core operational workflows for reviewing monetized surfaces and partner/creator interactions
• Partner with Policy to translate monetization safety policies into clear, reviewer-ready guidelines
• Work with Product & Engineering to mature review tooling, labeling pipelines, and automated detection and enforcement systems
• Drive operational readiness for new monetization launches, including capacity planning, SOP and playbook development, training, and cross-functional coordination
• Serve as the primary operational point of contact for monetization safety and risk issues, incidents, and escalations

Requirements

• 8+ years in Trust & Safety, Risk Operations, Monetization or Ads Policy Operations, or adjacent fields, including 5+ years of people management experience
• Experience building and scaling high-performing operational teams—including people, processes, vendors, and tooling
• Comfortable triaging complex, ambiguous escalations and influencing detection, automation, or model improvement workstreams
• Track record of process improvement and using data to drive operational decisions
• Ability to thrive in ambiguous, high-stakes environments and balance immediate response with long-term operational maturity
• Collaborative, humble approach with a strong bias for action
• Strong cross-functional collaboration skills and a structured, data-driven approach to operations
• Familiarity with monetization, creator ecosystem, or advertising policy and risk areas

Benefits

• Base salary range: $280,000 - $345,000 (additional total compensation may include equity and performance-related bonuses)
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays and multiple paid company office closures, plus paid sick or safe time as required by law
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in offices and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits (charitable donation matching, wellness stipends) and other benefits available to candidates during the hiring process

Additional Notes

• OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Background checks will be administered in accordance with applicable law.