Value Realization Lead, AI Deployment and Adoption

Details

About the Team

The AI Deployment and Adoption team helps customers turn frontier AI into real business value. We accelerate adoption of OpenAI technology at scale and guide organizations from initial activation to measurable organization-wide impact. We partner closely with Sales, Product, Solutions Architecture, and Security to deliver safe and responsible AI transformation. Our work shapes how customers generate tangible outcomes from OpenAI products and creates a repeatable blueprint for successful enterprise launches and expansions.

About the role

We are hiring a Value Realization Lead to own the definition, tracking, and achievement of business outcomes across our enterprise, education, and government customers. You will lead this initiative and help customers and internal teams create financial and operational assets that show proof of value of how OpenAI transforms workflows and productivity. You will build business-case assets and calculators and validate outcomes through launch, adoption, and expansion. Success is measured by how quickly GTM customers realize value at scale, how clearly results are quantified for executives, and how frequently proven outcomes drive additional adoption.

Location

This role is based in San Francisco HQ in the United States.

Responsibilities

• Create the strategy for taking the value realization program to the next level across all products
• Create and maintain standardized ROI and TCO calculators for internal and customer use and codify value frameworks and reusable assets that scale globally across GTM
• Design value realization plans that guide activation, workflow integration, and change management
• Create a structured value discovery process to identify high-impact use cases and define measurable business outcomes
• Publish value reports that quantify results and strengthen relationships with C-level sponsors
• Establish and maintain baselines, KPIs, and dashboards that track value delivery
• Build value hypotheses and business cases that support customer alignment and investment decisions
• Develop clear value storytelling for executives that highlights financial and productivity outcomes
• Partner with Account Directors and post-sale teams to influence sales, renewals and expansion strategy
• Provide thought leadership on AI-driven business transformation and evolving customer value patterns

Requirements

• 8+ years of experience creating and scaling value realization, consulting, or engineering teams or in a similar role
• Strong financial analysis skills and experience presenting quantified value to executives
• Experience with enterprise telemetry, KPI tracking, or productivity measurement
• Experience with large-scale AI, cloud, or digital transformation programs
• Ability to communicate clearly and confidently with both technical and business stakeholders
• Ability to translate AI capabilities into financial impact and workforce transformation narratives
• Experience managing multiple complex customers simultaneously and driving toward clear results
• Demonstrated ownership, urgency, humility, and curiosity

Benefits

• Competitive base pay (listed at $300K for this role) plus generous equity and potential performance-related bonus(es)
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
• 401(k) retirement plan with employer match
• Paid parental leave and paid medical and caregiver leave
• Flexible PTO for exempt employees and paid time off for non-exempt employees
• 13+ paid company holidays and additional company office closures
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in offices and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits (charitable donation matching, wellness stipends)

Other information

• Background checks will be administered in accordance with applicable law. OpenAI is an equal opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.