Work Along Internship: Citizen Development Center Of Excellence

Details

We are looking for a creative and motivated intern to join our Citizen Development Center of Excellence (CoE) team. This internship offers a unique opportunity to contribute to a growing community focused on empowering employees to build digital solutions using low-code/no-code platforms like Microsoft Power Platform. You will play a key role in designing engaging user experiences, creating compelling SharePoint content, and producing video materials that promote our Citizen Development initiatives.

The team

As a member of the Citizen Development Center of Excellence (CoE) you'll be responsible for enabling automation capabilities at scale for ING. This domain is instrumental in empowering our workforce, increasing efficiency, bringing transparency to business operations, and remaining in control of our no-code environment.

Responsibilities

Content Creation (SharePoint)

• Design, write, and publish engaging content for the Citizen Development SharePoint hub.
• Regularly update internal documentation, success stories, onboarding materials, and knowledge base articles.
• Collaborate with subject matter experts to translate technical information into user-friendly language.

Video Editing & Media Production

• Edit and produce short videos to showcase project success stories, tutorials, and internal training materials.
• Work with team members to plan, script, and storyboard video content.
• Ensure all video content aligns with branding guidelines and accessibility standards.

Design & UX

• Contribute to the design and user experience of CoE internal platforms, learning materials, and communication assets.
• Create visual materials (infographics, slide decks, UX mockups) that make complex information simple and engaging.
• Gather and apply feedback to improve usability and consistency across all assets.

Requirements / How to succeed

• Currently pursuing or recently completed a degree in Design, Communications, Digital Media, UX/UI, or related field.
• Proficiency in graphic design tools.
• Experience with video editing software.
• Familiarity with SharePoint.
• A passion for digital tools, user experience, and clear communication.
• Strong attention to detail, creativity, and a collaborative mindset.
• We hire smart people for their potential — stay curious, keep learning, take on responsibility.

Extra points

• Interest in no-code platforms (e.g., Power Apps, Power Automate / Microsoft Power Platform).
• Basic understanding of internal communications or knowledge management.
• Prior experience designing for corporate or professional environments.

Rewards and benefits

• Internship allowance of 700 EUR based on a 36 hours work week.
• Your own work laptop.
• Hybrid working to blend home working for focus and office working for collaboration and co-creation.
• Personal growth and challenging work with endless possibilities.
• An informal working environment with innovative colleagues.

Mandatory requirement: During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

Application

Contact the recruiter attached to the advertisement for questions. To apply directly, upload your CV and motivation letter via the Apply button.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many former interns move into a permanent role or onto our International Talent Programme (traineeship). An internship at ING is an opportunity to build your network and learn about many different aspects of banking and digital initiatives.