BPM Engineer | Lending & Insurances @ing Bank

Details

ING Bank Romania is a leading bank with a strong focus on technology and innovation, serving more than 1.8 million customers across retail, SME, Mid-Corporate, and Wholesale Banking segments.

Responsibilities

• Develop processes, workflows, and interfaces for assigned functionalities within ING's internet banking application and internal processes.
• Understand and challenge business requirements, functional analysis, and change tasks as needed.
• Produce clean, efficient business process rules based on specifications.
• Collaborate closely with product managers, programmers, architects, and engineers.
• Assist in creating test plans and designing test cases.
• Maintain and update integration (regression) test plans.
• Report, record, fix, or escalate discovered errors/bugs.
• Provide feedback and suggest improvements for user experience designs.
• Contribute to continuous improvement in development processes.
• Provide 3rd line support for production and UAT incidents.
• Document application lifecycle processes.
• Participate in application planning meetings.

Requirements

• University degree in IT or engineering.
• 3+ years' experience as BPM Engineer, System Engineer, Technical Analyst, or System Analyst.
• Basic programming knowledge in VB, JavaScript, Python, C#, etc.
• SQL database skills ranging from basic to advanced.
• Advanced English proficiency (written and verbal).
• Strong abstract thinking, debugging, and root cause analysis abilities.
• Basic knowledge of IT landscape and software development lifecycle.
• Analytical, problem-solving skills and attention to detail.
• Good communication skills and customer orientation.
• Flexibility and ability to organize work efficiently.
• Experience in workflow diagram design.

Nice to Have

• Experience with change management and defect tracking tools.
• High standards of confidentiality handling sensitive information.
• Agile methodology working experience.
• Experience with other BPM tools.
• Knowledge of BPMN 2 standard.

Benefits

• Impactful work in a collaborative, fun environment.
• Open-concept offices for teamwork and relaxation.
• Corporate events and social gatherings.
• Hybrid work with flexible schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave based on length of experience.
• Opportunities for growth through upskilling, reskilling, and various learning platforms.
• Access to internal roles and international assignments.
• Opportunity to contribute to sustainability and corporate social responsibility projects.