Business Analyst in Anti-Fraud

Details

The role is focused on business analysis within fraud management, working with international teams in an Agile environment to analyze customer journeys, processes and deliver clear, actionable recommendations and reports to influence senior stakeholders.

Expected salary: 13 000 - 17 000 PLN gross

Responsibilities

• Analyze customer journeys and process flows to identify pain points and opportunities for improvement.
• Conduct complex business analysis and transform findings into clear recommendations and presentations for stakeholders.
• Prepare ad-hoc reports and insights to support strategic decisions for the Global Fraud Tribe Operations.
• Collaborate with international teams to demonstrate delivered solutions and influence decision-making.
• Support the squad in developing business strategies and improving processes within the fraud management domain.

Requirements

• Ability to analyze customer journeys, process flows and complex business topics, identifying gaps and opportunities for improvement.
• Ability to translate analysis into clear, actionable recommendations that drive business decisions.
• Excellent business writing and presentation skills, including creating compelling and visually engaging PowerPoint presentations.
• Strong stakeholder management skills; able to communicate effectively with international teams and senior decision-makers.
• Comfortable working in Agile environments and collaborating within cross-functional squads (Scrum, Kanban).
• Eagerness to learn and adapt quickly, especially in specialized domains such as fraud management.

Nice to have / Extra points

• Knowledge of fraud prevention and detection or strong ability to quickly learn and apply domain expertise.
• Proven experience in business analysis, including requirements gathering and process optimization.
• Experience structuring complex topics into clear narratives for senior stakeholders.
• Experience in customer journey mapping and process improvement.

Squad / Company context

Work in a large international team, cooperating with many units of the ING Group. At ING Hubs Poland the organization operates according to Agile approaches (Scrum, Kanban). Teams are organized in squads with product ownership, autonomy and emphasis on trust, motivation and creativity.

(The internal naming convention for the role would be "Fraud Management Product Expert II".)

Benefits

• No specific benefits or relocation/visa details specified in the posting.

Notes

• The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.