Cloud Operations Engineer

Details

Collibra’s Cloud Operations Team is responsible for operating each of Collibra’s Production Cloud environments and maintaining customer instances. As a Cloud Operations Engineer you will monitor and respond to critical alerts to production applications in a multi-cloud environment (AWS and GCP). You will perform initial triage, investigate issues or incidents reported by the global Customer Support Team or other stakeholders, escalate to appropriate teams, and execute change requests following well defined runbooks. This role includes weekend deployments and close collaboration with Customer Support to streamline processes and help customers.

Responsibilities

• Ensure service uptime by monitoring alerts and events and performing restoration of service processes.
• Monitor for potential resource threshold breaches and proactively resolve imminent failures.
• Work cross-functionally with Security, Development, QA, and SRE teams to balance requirements, improve monitoring and observability, and meet common goals for customer-facing production environments.
• Monitor automated software rollouts and respond to issues.
• Evaluate and classify alerts and events; create and maintain runbooks as needed.
• Conduct deployments on weekends and engage customer notification processes when services are impacted.
• Identify gaps in customer environment monitoring and help implement proactive measures and self-service solutions.
• Participate in an on-call rotation (with compensation and recovery through flexible scheduling).

Requirements

• 5+ years of experience in Cloud Engineering in one or more of AWS, GCP, or Azure, or a bachelor’s degree or equivalent experience in Computer Science or Information Technologies.
• 5+ years of experience in the Linux OS environment.
• 5+ years of experience using an Apple Mac laptop.
• Working knowledge of Bash; Python is a plus.
• Experience deploying and administering infrastructure with Terraform.
• Experience managing Kubernetes cluster orchestration.
• Knowledge of monitoring and observability tools such as Grafana, Kibana, Elasticsearch, Datadog, etc.
• Experience with Jira, GitHub, Slack, and Confluence.
• Required to be on camera frequently during Zoom calls.
• Willingness to work on an on-call rotation.
• This position supports the US government: candidate must be a US Citizen who resides on US soil.
• This position is not eligible for visa sponsorship.

Work schedule: Wednesday through Sunday from 5:00 AM ET to 1:00 PM ET (weekend deployments expected).

You Are

• Agile-minded, optimistic, passionate, and pragmatic about delivering valuable software to customers.
• Interested in broadening skills into technologies you haven’t seen before.
• Customer-focused and quality-driven.
• Able to work productively with a geographically distributed remote team and collaborate across teams.
• Comfortable in a fast-paced environment.

Measures of Success (Reporting to Manager of Cloud Operations)

• Month 1: Absorb Collibra processes/tools and start building team and cross-functional relationships.
• Month 3: Take ownership of escalations and collaborate on quarterly OKRs.
• Month 6: Drive proactive approaches to resolve customer-impacting issues, inform customer success of impending problems, help generate operational playbooks, and improve monitoring/alerting processes.

Compensation

• Standard base salary range: $116,000 - $145,000 per year.
• This position is not eligible for commission-based compensation.
• In addition to base salary, Collibra offers equity ownership, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more.

Benefits

Collibra offers a flexible benefits program (health coverage, time off, DEI practices, accommodations for applicants). Learn more on Collibra’s careers and benefits pages.