Digital Workforce Management Consultant

Details

As a Global Verint Operations Management (OM) Consultant within ING bank, you will lead the implementation and optimization of the Verint (OM) application across international branches and operational units. Your role is critical in enhancing workforce management efficiency, ensuring regulatory compliance, and enabling data-driven decision-making through advanced Verint capabilities. You will act as a consulting advisor, technical expert, and change agent in the bank’s digital transformation journey.

Responsibilities

• Independently manage end-to-end Verint OM application rollouts to support Operations Management across multiple banking units, ensuring alignment with operational goals and compliance standards.
• Lead and coordinate cross-functional project teams, manage timelines, and ensure successful delivery of Verint solutions.
• Apply structured change management approaches to drive adoption and minimize disruption in regulated environments.
• Serve as the bank’s internal Verint expert: advise on tool capabilities, configuration, optimization strategies, and deliver tailored implementation, training and coaching to operational teams.
• Translate complex business requirements into scalable Verint solutions that support operational transparency and performance tracking.
• Coordinate digital transformation initiatives involving Verint API integrations with core banking workflow systems, CRM platforms, and data warehouses.
• Collaborate with IT, compliance, and data governance teams to ensure secure, compliant, and efficient data flows.
• Oversee development and deployment of Verint dashboards for real-time monitoring and strategic insights.
• Promote consistent usage of Verint across teams to ensure harmonized data collection and reporting and support senior management with high-quality, actionable insights.
• Identify opportunities for automation, process improvement, and predictive analytics within Verint-enabled workflows.

Requirements

• Minimum 3+ years of experience in Verint OM implementation or Operations Management (OM) implementations, preferably within financial services or regulated industries.
• Strong project management skills with experience leading global or multi-site initiatives.
• High data literacy and analytical skills; ability to interpret operational data and drive performance improvements.
• Technical understanding of APIs, dashboard configuration, and integration with enterprise systems (core banking, CRM, data warehouse).
• Advanced technical knowledge of Excel and PowerPoint; experience with Power BI is an advantage.
• Excellent communication and stakeholder management skills across diverse cultural and functional backgrounds.
• English: advanced (C1) written and spoken is required.
• Preferred: experience in banking operations, compliance or workforce optimization; familiarity with regulatory requirements (e.g., GDPR) and risk frameworks; knowledge of agile methodologies, Scrum and enterprise change management practices.
• Occasional international travel may be required to support on-site implementations and stakeholder engagement.

Benefits

• Wage (gross): 3.443 EUR/month (this is provided as the minimum base wage for the advertised position; final conditions will be discussed and negotiated, not less than the stated minimum).
• Flexible working hours and work-from-home options; daily working time: 7 hrs 45 min.
• Daily refreshments, fully equipped 24/7 gym, game room, modern coffee corner and terrace with grill spot.
• Sick leave compensation up to 80% of monthly salary; life insurance contribution; 3rd pillar contribution; 24/7 external mental health support.
• Learning opportunities, teambuildings, social events, extra personal days and vacation days, referral bonuses, childbirth/adoption and work anniversary bonuses.
• Yearly performance-based bonus, cafeteria points (50 EUR/month), home office contribution, discounts, pet friendly office and warm welcome package.

Additional Information

• Department: Business Expert Center COO Transformation / Workforce Management
• Location: Bratislava
• Employment type: Full time
• Start date (as posted): 2025-10-21