Engineering Manager - EAA

Details

At Coinbase, our mission is to increase economic freedom in the world by building the emerging on‑chain platform and the future global financial system. The EAA CX Agent Experience organization builds unified, secure agent tooling platforms that proactively surface, investigate, and prevent illicit financial activities while improving agent productivity and reducing user friction.

Responsibilities

• Serve as a Customer Experience, CX Agent Experience, and Technology leader to deliver secure, scalable, and efficient compliance tools.
• Collaborate with third‑party vendors to evaluate solutions and drive build‑vs‑buy decisions.
• Build and manage an engineering team and guide development of product features and underlying infrastructure.
• Coach direct reports, chart career paths, and create an environment for continuous learning and innovation.
• Work with engineers, designers, product managers, cross‑org stakeholders, and senior leadership to create and execute quarterly roadmaps.
• Break down complex projects into smaller deliverables and iterate on design and implementation with Product and Engineering.
• Be a technical voice in the organization and support your team in making architectural decisions.
• Source and hire engineers in partnership with talent organization.
• Own and deliver processes that drive engineering quality and meet engineering SLAs.
• Anticipate and mitigate potential issues, working within constraints to avoid adverse impact.
• Communicate technical themes clearly to technical and non‑technical audiences, including weekly and monthly program updates.

Requirements

• At least 5 years of experience in software engineering.
• At least 2 years of leading large distributed teams with technical leadership.
• Experience creating, delivering, and operating multi‑tenanted, distributed systems at scale.
• Strong understanding of high quality code and software engineering processes and the ability to foster an environment that produces them.
• Execution‑focused with the ability to navigate ambiguity, do long‑term thinking, and short‑term planning.
• Passion for human interface tools to ensure efficiency and effectiveness of agent experiences.
• Strong agile mindset and ability to orchestrate technical resources in resource‑constrained environments.
• Proven ability to build order out of chaos with minimal guidance.

Nice to have:

• Experience at fast‑paced, high growth internet/software companies.
• Experience integrating with 3rd party vendor applications such as Salesforce, Amazon Connect, Sprinklr and other customer service technologies.
• Embodies Coinbase values: positive energy, continuous learning, clear communication, efficient execution, and commitment to inclusivity.

Compensation & Additional Details

• Pay Range (depending on work location): $186,065 — $218,900 USD (full time offers also include target bonus + target equity + benefits).
• Job ID: P73092
• #LI-Remote — roles are remote‑first but in‑person participation is required throughout the year for team and company offsites.

Benefits

• Medical, dental and vision plans with generous employee contributions
• Health Savings Account with company contributions
• Disability and life insurance
• 401(k) plan with company match
• Wellness stipend, mobile/internet reimbursement, connections stipend
• Volunteer time off, fertility counseling and benefits
• Generous time off/leave policy
• Option to get paid in digital currency

Equal Opportunity & Accessibility

Coinbase is an Equal Opportunity Employer and provides reasonable accommodations for applicants with disabilities. Global data privacy notices and additional candidate information are provided in the job posting.