Engineering Manager - EAA

Details

At Coinbase, our mission is to increase economic freedom in the world. The EAA CX Agent Experience organization is part of Enterprise Applications and Architecture and builds a unified and secure agent tooling platform to proactively surface, investigate, and prevent illicit financial activities, enhance agent productivity, reduce user friction, and support Coinbase’s goal of bringing a billion users on chain.

This role is remote-first but in-person participation is required throughout the year for team and company-wide offsites. #LI-Remote

Responsibilities

• Lead and grow an engineering team focused on delivering secure, scalable, and efficient compliance and customer experience tools.
• Wear multiple hats across Customer Experience, CX Agent Experience, and Technology leadership to deliver product features and underlying infrastructure.
• Collaborate with third-party vendors to evaluate solutions and drive build-vs-buy decisions.
• Coach direct reports, support career development, and create an environment that generates and vets innovative ideas.
• Work with engineers, designers, product managers, cross-org stakeholders, and senior leadership to produce a quarterly roadmap and iterate on design and implementation.
• Break down complex projects into smaller pieces and iterate rapidly.
• Provide a thoughtful technical voice and support the team in making sound architectural decisions.
• Collaborate with talent teams to source and hire engineers who expand Coinbase’s culture and product.
• Own and deliver processes that drive engineering quality and meet engineering SLAs.
• Anticipate and mitigate potential issues, communicating program updates to technical and non-technical leaders.
• Distill complex technical themes so that entry-level and non-technical stakeholders can understand them.

Requirements

• At least 5 years of experience in software engineering.
• At least 2 years of leading large distributed teams with technical leadership responsibilities.
• Experience creating, delivering, and operating multi-tenanted, distributed systems at scale.
• Strong understanding of high-quality code and software engineering processes, with an ability to foster an environment that produces them.
• Execution focused with ability to navigate ambiguity; capable of both long-term thinking and short-term planning.
• Passion for human interface tools and improving agent productivity and user experience.
• Strong agile mindset; able to orchestrate technical resources in resource-challenged environments.
• Proven ability to bring order out of chaos with minimal guidance.
• Excellent communication skills across technical and non-technical audiences.

Nice to haves

• Previous experience at a fast-paced, high-growth internet/software company.
• Experience integrating with third-party vendor applications such as Salesforce, Amazon Connect, Sprinklr, and other customer service technologies.
• Embodies Coinbase values: positive energy, continuous learning, clear communication, efficient execution, and commitment to inclusion.

Benefits

• Bonus eligibility, equity eligibility, and benefits including medical, dental, vision, and 401(k) (where applicable).
• Health Savings Account with company contributions each pay period.
• Disability and life insurance.
• Wellness stipend, mobile/internet reimbursement, connections stipend.
• Volunteer time off, fertility counseling and benefits, generous time off/leave policy.
• Option to receive pay in digital currency.

Pay Range

• $186,065—$218,900 USD (target annual salary; full-time offers also include bonus + equity + benefits)