Front-End Chapter Lead

Details

Help us reimagine banking – one component at a time.

On September 2nd, 2025, the Generic Customer Processes (GCP) Grid within the Customer Data Solutions (CDS) organization officially started. This grid brings end-to-end business processes, customer journeys, and application ownership together. In this department we design and build journeys every customer touches – from signing up for an account to updating personal details and managing preferences. We work on generic customer processes that are critical to smooth, consistent and user-friendly journeys across the organisation. Our mission is to enhance and digitalize customer processes, building them in a modular way from building blocks of a modern, seamless banking experience.

Responsibilities

• Lead a chapter of front-end developers, providing guidance, coaching and support in their personal and professional development, and build a strong chapter culture.
• Set and drive best practices in front-end development across teams.
• Drive adoption of front-end best practices, ensuring code quality, performance and maintainability.
• Stay updated with industry trends and technologies and integrate them where applicable.
• Collaborate closely with product owners, designers and back-end developers to deliver high-quality, scalable applications.
• Support chapter members through regular 1-on-1s, feedback cycles and career growth planning.
• Contribute to architectural decisions and align with other Chapter Leads to maintain technical consistency and foster innovation.

Requirements

Required Skills and Experience:

• Proven experience in a leadership role within front-end development, preferably as a Chapter Lead or similar.
• Strong proficiency in front-end technologies such as HTML, CSS and JavaScript, and modern frameworks/libraries like Vue.js, React or Angular.
• Experience with front-end build tools and version control systems (Webpack, npm, Git).
• Solid understanding of responsive design, cross-browser compatibility and accessibility standards.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills; able to articulate technical concepts to non-technical stakeholders.
• Experience with Agile methodologies and tools.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology or a related field (preferred).
• Familiarity with back-end technologies and RESTful APIs.
• Experience in performance optimization and front-end testing frameworks.

Working environment

You will be part of an open, collaborative and innovative culture where initiative is valued, learning is continuous and challenges are tackled together. The role is offered in a flexible working environment with emphasis on work-life balance and internal development and knowledge sharing.

Benefits

• Gross monthly salary (based on a 36-hour work week), including vacation pay and benefit budget: €5.112 - €7.303 per month.
• Benefit budget equals 11% of salary (can be taken via Benefit Shop or paid out if unused).
• Five weeks of vacation per year (option to purchase up to four additional weeks).
• Personal development budget of €1,000 per year (can accumulate up to €3,000).
• Annual public transport pass for free public transportation throughout the Netherlands.
• Excellent pension scheme.

Interested?

If you are passionate about customer journeys and customer experience, enjoy solving complex puzzles and are hands-on, contact Kari van Eijnatten - Merinos Lugo for more details.

Application process

1. Apply online
2. CV selection and feedback
3. Job interview(s)
4. Possible assessment
5. Job offer
6. Congratulations on your new job!
7. Onboarding Desk