Host Communications Editorial Lead

Details

Airbnb is seeking a creative, strategic, and detail-driven Host Communications Editorial Lead to develop scaled communications and campaigns for home, experience, and service hosts. You will blend editorial strategy, deep writing and editing expertise, and an insights-driven approach to deliver actionable, engaging content across formats, including articles, emails, and in-product education. You’ll partner closely with Host Communications strategists and cross-functional partners — including business, marketing, UX writing, product, and Help Center teams — to deliver relevant, best-in-class content for hosts.

Responsibilities

• Transform strategic direction, research, and company goals into impactful and on-brand content.
• Write clear and concise copy in multiple formats and across product touchpoints: articles, email, in-product education and microcopy, landing pages, and social posts.
• Lead cross-team editorial projects from idea to launch; create engaging content that supports Airbnb’s business priorities and the host experience.
• Pioneer new content frameworks and formats that drive adoption and outcomes.
• Define and uphold content principles, content systems, messaging frameworks, and style guides that scale globally.
• Serve as a trusted writing expert and advocate for hosts; bring an audience-first approach.
• Communicate efficiently and partner with strategists and cross-functional teams to define content objectives and editorial approach.
• Build alignment and drive consensus with cross-functional stakeholders (including product, legal, and policy teams) on content recommendations.
• Collaborate with marketing, UX writing, and Help Center teams to ensure a consistent Airbnb voice.
• Interview hosts, product teams, and other stakeholders.
• Leverage analytics to understand reach, engagement, and host outcomes; drive continuous content improvement.

Requirements

• 10+ years of writing experience in marketing, communications, UX writing, or content design, preferably on in-house teams at global brands.
• Exceptional writing, editing, and communication skills; ability to create clear, concise, and engaging content.
• Experience working on UX-focused product writing; proficiency in Figma preferred.
• Solid understanding of user research methodologies, A/B testing, and experimentation to inform creative solutions (preferred).
• Demonstrated success working with and presenting to executive teams.
• Proven ability to anticipate and influence business challenges, influence senior stakeholders, and align editorial strategy with product roadmap.
• Highly organized, detail-oriented, and able to manage multiple complex projects simultaneously.
• Experience managing end-to-end content production and coordinating with other teams.
• Creative thinker and self-starter with a strong bias for action.
• Ability to navigate ambiguity and work in an agile content development environment.
• Operational fluency with AI tools and platforms.
• Passion for Airbnb’s brand, mission, and core values.
• A current writing portfolio is required for each applicant (please include password if applicable).

Location & Working Model

• This role is US - Remote Eligible. It may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager.
• You must live in a state where Airbnb, Inc. has a registered entity (check Airbnb careers for excluded states).

Compensation & Benefits

• Base pay range: $164,000—$205,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Other Notes

• This role reports to the Sr. Manager, Host Communications Editorial, and will be based remotely in the United States.
• Airbnb is committed to inclusion and belonging and offers disability-inclusive application and interview processes ([email protected]).