IT Expert Lead - IAM COE

Details

The role involves leading the Wholesale Banking Centre of Expertise Identity & Access Management (WB CoE IAM) Expert team at ING Hubs Slovakia. Combining both individual contributor (30%) and people manager (70%) roles in an agile environment, the Expert Lead facilitates, supports, and motivates the team to achieve goals, acting as a servant leader. This role requires strong stakeholder management skills, setting strategies, and growing the service portfolio.

Responsibilities

• Enhance and streamline IAM processes and workflows
• Design and propose IAM tool improvements through Product Owners
• Define Identity & Access standards, procedures, and processes aligned with global policies (PCS, ITSS)
• Serve as liaison to ING IAM departments ensuring WB requirements are met
• Share IAM expertise and represent strategies to stakeholders
• Support audits and improve audit readiness
• Develop and deliver training sessions on IAM standards and procedures
• Coach the team toward self-organization and continuous improvement
• Manage full HR cycle for the team including staffing, planning, and performance reviews
• Drive team engagement and organizational goal alignment
• Sponsor innovation and improvement initiatives
• Ensure compliance and manage risk effectively
• Keep procedures and work instructions updated
• Understand financial metrics and manage costs

Expert Team Description

• Ensure proper control within WB IAM environment through governance, standardization, and automation of IAM processes following PCS and ITSS standards

Requirements

• 7+ years of experience in Identity & Access Management, preferably in leadership/senior specialist roles
• Strong understanding of IAM tools, governance frameworks (PCS IAM, ITSS IAM)
• Proven ability to lead and develop high-performing teams
• Experience with audit processes and regulatory compliance
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving capabilities
• Familiarity with Agile and continuous improvement methods
• Fluency in English; additional languages beneficial
• Bachelor’s or Master’s degree in Information Security, Computer Science, or related field
• Relevant certifications preferred (CISSP, CISM, CISA, or similar)

Benefits

• Flexible working hours and option to work from home
• Reduced daily working time of 7 hrs 45 mins
• Daily refreshments and fully equipped gym access
• Game room, modern coffee corner, terrace with grill spot
• Sick leave compensation up to 80% salary
• Life insurance contributions and 3rd pillar contributions
• 24/7 external mental health support
• Internal and external learning programs
• Extra personal and vacation days
• Referral bonuses
• Bonuses based on performance
• Cafeteria points, home office allowance, discounts, and pet-friendly office environment

Salary

The indicated minimum gross wage is 4,267 EUR/month. Final salary depends on experience and will be negotiated during interview.