IT Service Desk Engineer

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the crypto-economy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values:

• Clear Communication
• Positive Energy
• Efficient Execution
• Continuous Learning

Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team.

Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Responsibilities

• Provide in-office support for the New York office.
• Provide amazing day to day support across hardware and software platforms for users of all experience levels.
• Support Coinbase’s SaaS tools, compliance practices, on/off-boarding processes, and calibration hardware in conference rooms and event spaces.
• Learn, document, train, and support new applications and IT procedures, continuously refining efficiency.
• Create detailed and impactful documentation for peers and users.
• Participate in IT Operations scrum teams to deliver projects and enhance service capabilities globally.
• Act as point of contact on technical matters for local product and operations teams and other stakeholders.
• Partner with IT Procurement to coordinate vendors and ensure efficient logistics and supply chains.
• First line troubleshooting for network connectivity issues and triage as needed.
• First line troubleshooting for AV/conference room issues and triage as needed.
• Troubleshoot desk connectivity issues (monitors, keyboards, mouse, LAN connections). Replace cables/connectors as necessary.

Requirements

• Technical support expertise on macOS, iOS, Chrome OS, Android, Windows, and AWS Workspaces administration.
• Agent-level experience with Jira Service Desk or similar ticketing systems.
• Mid-level networking knowledge and troubleshooting skills.
• Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack.
• Proven troubleshooting methodologies and root cause analysis skills.
• Ability to move and set up hardware and peripherals.
• Excellent communication and time management skills.
• Experience managing service vendors.

Nice to Haves

• Experience project managing medium scale rollouts.
• Scripting and automation experience.
• Experience working in agile delivery environments.

Work Condition

• Full-time, in-office presence required at New York, NY location.

Benefits

• Medical, dental, and vision plans with generous employee contributions.
• Health savings account with company contributions.
• Disability and life insurance.
• 401(k) plan with company match.
• Wellness, mobile/internet, and connections stipends.
• Volunteer time off.
• Fertility counseling and benefits.
• Generous time off/leave policy.
• Option to get paid in digital currency.

Salary

• Hourly rate of $54.47 USD.

Equal Opportunity

Coinbase is an Equal Opportunity Employer committed to diversity, inclusion, and providing reasonable accommodations for individuals with disabilities.