Platform Manager, Payments Ledger

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

At Airbnb, if there’s anything related to money, it comes to the Payments team. We are building a world-class payments and commerce organization that currently supports 190+ countries, 70+ currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace.

The Product team is at the center of all of the activity on our team. We play the role of conductor, enhancing our engineers, designers, and data scientists to build great product experiences. Our Payments Product Managers own and lead outcomes related to foundation, growth, and empowerment. Our Payments product organization has 2 domains:

• Payments and Commerce Platform - facilitating money movement and exchange of value while also fueling growth for our business
• Payments Risk and Compliance - ensuring safe and efficient payment processing

Role overview

This role is in the Payments and Commerce Platform domain. As a Payments Product Manager, you will be a subject matter expert on funds movement, transaction reporting and ledgers. You will bring deep understanding of the transaction lifecycle and how money moves between users, business platforms and payment partners, including payment gateways, banks and financial service providers. You will work on ledger systems handling transaction recording, data integrity, audit trails and reporting, improving and innovating end-to-end reporting and ledgering capabilities at global scale. The role requires working backwards from ambiguous starting points using data, experiments, and structured approaches to build business use cases and influence engineers, data scientists, finance, compliance, legal, and business stakeholders.

Responsibilities

• Drive Payments funds & ledger vision and strategy
• Develop and execute comprehensive multi-year roadmaps that support measurement and optimization of payments at scale
• Collaborate with cross-functional teams across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Tax and Product Management to define requirements, prioritize features and align goals
• Develop compelling and clear product narratives and requirements documents; develop hypothesis-based experiments, define clear success metrics and detailed rollout plans
• Define and analyze KPIs that inform success and health of the platform
• Drive the integration of partner products and services to enhance platform capabilities
• Collaborate with teams to develop playbooks that support resolution of top processing challenges
• Stay up to date with payment industry trends, technologies and best practices and apply this knowledge to improve processes and platform

Requirements

• 10+ years in a product management role working on global payment platforms
• Deep experience in building financial reporting and ledger products within Payments
• Familiarity with the broader payments ecosystem consisting of PSPs, acquirers and networks
• Strong grasp of funds management, financial transactions, and ledger systems
• Familiarity with double-entry bookkeeping, general ledger structures, and accounting principles
• Ownership of day-to-day product management, execution and payment escalations
• Platform product management experience building products leveraged by a variety of business customers
• Ability to work directly with engineers to develop use cases, prioritize features, and evaluate short-term vs. long-term trade-offs
• Ability to lead by influence across diverse teams including engineers, data scientists, finance, treasury, compliance, legal, and business experts
• Strong ability to articulate problems, vision, and dive into details when necessary
• Exceptional decision-making and prioritization skills under limited resources
• Thrive in fast-paced, changing environments
• Highly data driven with strong analytical skills

Preferred Qualifications

• Technical chops: experience as an engineer, data scientist, or payment operations specialist
• Global perspective: experience with global and alternative payment methods
• Knowledge and experience using collaborative tools (e.g., JIRA, SQL, Asana, Google Docs, Scrum, Agile) and design/mockup tools (e.g., Figma, Invision)
• Operations experience and understanding of the relationship between technology and operations

How We'll Take Care of You (Benefits / Compensation)

• Base pay range: $194,000 — $239,000 USD
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits
• Job titles may span more than one career level; base pay depends on factors such as training, transferable skills, work experience, business needs and market demands

Location & Work Policy

• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager.
• While Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. The up-to-date list of excluded states is provided by Airbnb.
• Offices: United States

Inclusion & Accessibility

• Airbnb is committed to working with the broadest talent pool possible and encourages all qualified individuals to apply.
• If you are a candidate with a disability and require reasonable accommodation in order to submit an application, contact [email protected] with your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.