Product Manager for Mobile Onboarding

Details

Will you help us to shape the future of our mobile onboarding journey? The onboarding area provides an exciting mix of direct customer interaction and fast evolving technology with a clear aim to provide the best first customer impression while also preventing financial economic crime. Are you up for a challenge?

About Us

At Onboarding we are responsible for onboarding more than 300,000 new ING customers each year. With 4 multi-disciplined squads we welcome all retail customers and manage both mobile onboarding as well as onboarding via our assisted channels and provide onboarding capabilities to other domains such as Mortgages and Business Banking.

We continuously explore, release, and test new features to provide secure processes that delight our customers. We do this in constant dialogue with our colleagues at Product fulfilment, KYC, Digital & Customer Interactions, Fraud & Cybersecurity and Customer Data. A superior customer experience and conversion optimization are key to move forward.

We are mobile led, meaning that the mobile channel has our strategic focus. We therefore look for a Product Manager with IT affinity and ability to create superior customer flows. Execution power to turn a plan into action and follow up with engineers till the desired end goal is reached is essential.

Responsibilities

• Take ownership of your team’s processes including vision, ideation, development, launch, growth, and maintenance.
• Conduct user research and analysis to understand customer needs and identify areas of improvement.
• Understand regulatory compliance needs while debating options.
• Balance customer value and profitability for ING.
• Work proactively in a multidisciplinary agile team to bring ideas and improvements to life.
• Give and receive constructive feedback fostering an environment for excellence.

Requirements

• Master or Bachelor degree.
• At least 5 years relevant experience in product/IT delivery.
• Experience exploring customer needs and bridging IT and business.
• Curious mindset about application architecture, IT landscape, and technologies across units.
• Realization skills to take on challenges and make things happen.
• Strong analytical skills and data-driven decision making.
• Solid interpersonal and collaborative skills to engage different stakeholders.
• Fluent in English; professional proficiency in Dutch preferred.

Benefits

• Salary tailored to your qualities and experience.
• 24-27 vacation days depending on contract.
• Pension scheme.
• 13th month salary.
• Individual Savings Contribution (BIS), 3.5% of gross annual salary.
• 8% Holiday payment.
• Personal growth and challenging work with endless possibilities.
• Informal working environment with innovative colleagues.
• Agile working methods.
• Hybrid working location; office located in Amsterdam.

Additional Information

The job is full-time. Applications should be in English including a recent CV and cover letter. The closing date for applications is July 6, 2025. First interviews will be conducted in the week of July 14, 2025.