Resource Planning Manager - Professional Services

Details

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe is increasingly focusing on Enterprise and large Digital Native customers who require highly qualified personnel to assist with the deployment of its products and services. The Professional Services team provides implementation consultants and engineers to support these customers, while also offering strategic and operational support across strategy, planning, operations, analytics, and insights.

The Professional Services Strategy & Operations team drives business changes related to tooling, processes, and policies. We facilitate incremental improvements in productivity to help Professional Services deliver solutions and enhance Stripe's revenue. Our global team spans the Americas, Europe, and Asia Pacific, composed of business partners working directly with Professional Services and technical resources managing tools, data, analytics, and operational activities.

As a member of the Global Professional Services Strategy and Operations team, you will play a vital role in enhancing the productivity and effectiveness of the Professional Services organization. This involves close collaboration with senior leadership and the broader sales team to analyze core business performance metrics and spearhead key strategic service initiatives. Your efforts will have a significant impact on supporting a rapidly scaling sales organization while ensuring that customers—from global enterprises to ambitious startups—can efficiently adopt and integrate Stripe's capabilities.

What you’ll do

As the Resource Planning Manager for Professional Services, you will own the end-to-end lifecycle of resource allocation and capacity forecasting to ensure delivery excellence. You will act as a strategic partner to business leads, aligning headcount, skills, and timing to project demand. You will translate high-level sales and pipeline forecasts into executable staffing plans, optimize utilization, and drive continuous improvement in resource processes and tooling.

Responsibilities

• Strategic Resource Allocation: Manage the assignment of consultants and technical staff to projects based on skill sets, availability, and professional development goals, ensuring optimal project-person fit.
• Capacity Planning & Forecasting: Partner with Sales and Leadership teams to analyze the sales pipeline and forecast future demand. Identify upcoming resource gaps and provide data-driven recommendations for hiring or upskilling.
• Utilization Management: Monitor and report on billable utilization and workload balance. Proactively identify "at-risk" employees (under or over-utilized) and implement mitigation strategies to prevent burnout or revenue leakage.
• Governance & Process Ownership: Maintain a centralized resource management system (PSA/CRM). Establish and enforce standardized workflows for resource requests, extensions, and conflict resolution.
• Conflict Resolution: Act as the primary point of contact for resource conflicts, negotiating between stakeholders to prioritize projects based on business value, client urgency, and strategic importance.
• Skills Matrix Management: Develop and maintain a comprehensive database of team skills, certifications, and experience levels to ensure your business practice remains agile and capable of meeting evolving market needs.
• Cross-Functional Collaboration: Work closely with Finance to align resourcing data with revenue recognition and project budgets. Collaborate with HR/Recruiting to define headcount needs based on long-term capacity trends.
• Operational Excellence: Continuously refine resource management tools and processes to increase visibility and reduce manual overhead.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Experience: 7+ years of experience in resource management, workforce planning, or project operations within a professional services or high-growth technology environment.
• Education: Bachelor’s degree in Business Administration, Human Resources, Operations Management, or a related field.
• Technical Proficiency: Advanced experience with PSA (Professional Services Automation) tools (e.g., Kantata, FinancialForce, or Certinia) and CRM software (e.g., Salesforce).
• Analytical Skills: Strong ability to interpret complex data sets and translate them into actionable staffing insights.
• Communication: Exceptional interpersonal and negotiation skills; ability to influence senior stakeholders and manage expectations in a fast-paced environment.
• Adaptability: Proven ability to manage competing priorities and remain calm under pressure in a rapidly changing landscape.
• Detail Orientation: A meticulous approach to data integrity and process documentation.

Preferred qualifications

• Experience in the payments industry
• Experience in a global organization or managing resources across multiple time zones.
• High sense of urgency and a "problem-solver" mindset.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is €96,500 - €144,700. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.