Senior Service/UX Designer

Details

Join our Data Analytics Platform team as a Senior Service/UX Designer to contribute to a global platform that fuels many data-driven and AI applications developed at ING. You will be part of the Design Chapter within the Wholesale Banking Advanced Analytics (WBAA) Tribe, and you will collaborate closely with product managers, UXers, and tech teams to explore, understand, and simplify the complexities of the platform. From discovery, journey mapping and service blueprints, to final UX designs and testing, you will be deeply involved in every stage of the design process. As part of the WBAA Design Chapter, you will also have opportunities to contribute to a variety of other projects. We are looking for someone with a versatile set of skills and comfortable working projects end-to-end.

Responsibilities

• Lead user research initiatives (interviews, surveys, usability tests) to uncover pain points and identify feature opportunities.
• Collaborate with users and stakeholders to process, map, and understand the technical complexities behind new features and platform changes; run discovery workshops and align insights with business objectives to deliver service blueprints, customer journeys and personas.
• Define and design the platform interface with high-fidelity prototypes in Figma using an established design system; rapidly iterate on concepts to test and validate ideas.
• Work closely with other UXers, developers, product managers, Data Scientists, and business analysts to co-create solutions that are feasible, scalable, and aligned with product strategy.
• Apply user feedback and behavioral data to inform design decisions and continuously improve the user experience.
• Clearly document research findings, customer journeys, and service blueprints to ensure alignment and consistency across teams.
• Stay current with industry trends, tools, and methodologies to elevate design quality and push the boundaries of user experience.

Requirements

• 6+ years experience in Service/UX Design, with the ability to clearly demonstrate competency across UX/UI design, user research, and user testing.
• A strong portfolio showcasing end-to-end design work — from research and ideation to final product or service delivery, showing your process.
• Advanced proficiency in Figma, with strong attention to detail and visual consistency.
• Excellent communication and collaboration skills, able to work effectively in cross-functional teams.
• Hands-on experience conducting workshops and user research and translating insights into actionable journeys, service blueprints, and user archetypes.
• Familiarity with design thinking and iterative development methodologies, especially in discovery and early-stage design contexts.
• Ability to interpret data and user metrics to inform design decisions (data-driven design).
• Growth mindset: open to feedback, eager to learn, and passionate about driving impact and innovation.

Bonus skills

• Foundational understanding of data analytics and how it informs product design.
• Familiarity with AI initiatives and their practical applications in financial services.
• Strong grasp of business analysis and product strategy, with the ability to connect design decisions to broader business goals.
• Familiarity and/or experience working with Ant Design System.

Rewards & Benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL

The benefits of working with us at ING include:

• A salary in the range of €5485 - €8.828 per month based on 36 hours
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.