Senior Solutions Engineer

at Sentry
📍 New York City, United States
USD 160,000-190,000 per year
SENIOR
✅ Hybrid

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Software Development @ 4 Ruby @ 4 Python @ 4 Java @ 4 Communication @ 4 JavaScript @ 4 PHP @ 4 React @ 4 Node.js @ 4 Android @ 4 iOS @ 4 Sentry @ 4

Details

About Sentry

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster so we can get back to enjoying technology.

With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.

Sentry embraces a hybrid work model, with Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage meaningful collaboration.

About the role

The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:

  • Developers can effectively identify and resolve slowdowns and errors in their applications.
  • Development teams increase developer productivity and customer satisfaction.

Responsibilities

  • Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.
  • Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (for example: how-to articles and/or videos on specific functionality of the product).
  • Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices.
  • Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.
  • Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time-to-value delivered.

You’ll love this job if you

  • Enjoy talking about technology and interfacing with engineers and engineering leaders.
  • Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.
  • Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).
  • Have a fast-paced, results-driven mindset.
  • Love developer tools, open-source, and/or all things software development life cycle.

Qualifications / Requirements

  • 5+ years as a Solutions Engineer (preferred), Implementation Consultant, Support Engineer, or Software Developer with experience leading projects and/or working with customers.
  • Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc.
  • Possess excellent communication and presentation skills.
  • Problem solver, knowledgeable, and can-doer.

Compensation

The base salary range that Sentry reasonably expects to pay for this position is $160,000 to $190,000. A successful candidate’s actual base salary amount will be determined by factors including work location, education, experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.

Work model / Location

This role is based in New York City. Sentry uses a hybrid work model with in-office anchor days on Mondays, Tuesdays, and Thursdays.

Equal Opportunity & Accessibility

Sentry is committed to providing equal employment opportunities regardless of protected characteristics and provides reasonable accommodations for candidates and employees with disabilities. If you need assistance or an accommodation due to a disability, contact [email protected].

Want to learn more about how Sentry handles applicant data? See the Applicant Privacy Policy at https://sentry.io/careers/applicantprivacy/.