Used Tools & Technologies
GenAIRequired Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Security @ 3
Go @ 5
Kafka @ 3
Kubernetes @ 3
Terraform @ 3
SQL @ 3
R @ 1
NoSQL @ 3
CI/CD @ 3
Leadership @ 3
AWS @ 3
gRPC @ 3
API @ 3
QA @ 3
KYC @ 3
Compliance @ 3
Salesforce @ 3
Observability @ 3
Generative AI @ 3
AI @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Ready to do the most impactful work of your career? At Coinbase you will work on systems that increase economic freedom. Coinbase is remote-first (but not remote-only); the company expects quarterly in-person working sessions called “surges.” This role is part of the Enterprise Applications and Architecture org and will be performed from Brazil.
As a Software Engineer on the CX Shared Agent Platforms and SFDC Solutions team, you'll build and extend the platforms that power customer service and compliance operations across Coinbase. The team owns CX tooling including Salesforce, Maestro QA, and Assembled, enabling agents to resolve customer issues and manage KYC workflows. You'll develop full-stack services and integrations that drive agent productivity, support strategic platform transitions, and deliver impact at scale.
Responsibilities
- Build and ship backend services using Golang and gRPC that extend CX platform capabilities and support agent workflows across compliance and consumer teams.
- Evaluate, integrate, and operate third-party SaaS platforms and vendor APIs, ensuring seamless connectivity across the CX tooling ecosystem.
- Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges.
- Drive engineering best practices including code reviews, testing strategies, deployment processes, and observability (metrics, logging, tracing).
- Implement reliability and performance patterns such as rate limiting, caching, load balancing, and circuit breakers.
- Translate complex technical concepts into clear recommendations for non-technical stakeholders across CX, product, and leadership teams.
- Utilize generative AI responsibly, maintaining human oversight and human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Requirements
- 5+ years of software engineering experience.
- Proficiency in Go (Golang) and hands-on experience building scalable backend services using gRPC.
- Experience with event-driven architectures (Kafka or similar) and SQL or NoSQL databases.
- Demonstrated experience evaluating, integrating, and operating third-party SaaS applications and vendor APIs in production.
- Experience operating production systems on AWS with Kubernetes, Terraform, and CI/CD tooling (BuildKite or similar).
- Proven ability to contribute to technical architecture decisions and build reliable, high-traffic production systems.
- Familiarity with observability standards (metrics, logging, tracing) and implementing reliability patterns (rate limiters, caching, load balancing, circuit breakers).
- Responsible use of generative AI tools and copilots (examples: LibreChat, Gemini, Glean) with human oversight and continuous learning of evolving tools.
Benefits
- Annual base salary listed (see pay transparency below). Total compensation may also include equity, bonus eligibility, and benefits including medical, dental, and vision.
Pay Transparency
- Annual base salary range (excluding equity and bonus): R$342,600 — R$342,600 BRL
Other notes
- Application limit: candidates may submit a maximum of 3 applications within a 6-month period.
- Coinbase is an Equal Opportunity Employer and provides accommodation information for applicants with disabilities.