Solutions Engineer

at Grafana Labs

📍 United States

USD 182,000-226,000 per year

MIDDLE

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Communication @ 3 Grafana Observability

Details

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud is a fully managed observability platform.

Responsibilities

Join as an early member of a high growth team working together to solve technical and customer problems the right way
Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
Deliver product and technical presentations to potential and existing customers
Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
Drive product conversations based on need and problems learned during customer interactions
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Requirements

Ideally located on the East Coast or Central Region of the US
5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
Remote-first: learn to work and collaborate with an international team
First class written and oral communication skills to collaborate with remote-first internal teams and with worldwide customers
Ability to skillfully articulate the value proposition and the technical advantages of our products
Love solving technical challenges and thrive on bringing creative solutions to customers
Technical mindset and desire to grow technically (may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience)
Self-motivated, initiative, creative

Benefits

100% Remote, Global Culture
Scaling Organization in a high-growth, ever-evolving environment
Transparent Communication
Innovation-Driven autonomy and support to ship great work and try new things
Open Source Roots
Empowered Teams and high-trust, low-ego culture
Career Growth Pathways
Approachable Leadership
Passionate People
In-Person onboarding
Balance is Key: global annual leave policy of 30 days per annum (3 days reserved for Grafana Shutdown Days)
Restricted Stock Units (RSUs) included in all roles (ownership in Grafana Labs' success)

Compensation & Rewards

In the United States the OTE (On-Target Earnings) compensation range for this role is $182,000 - $226,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.