IT Support Engineer, Executive Support

Details

Anthropic is building a dedicated executive support function within IT. This role will establish and operate a white-glove technology support service for executives, their administrative business partners (ABPs), and the board. The position requires discretion, strong service judgment, hands-on IT support expertise, and a regular on-site presence in San Francisco.

Responsibilities

• Establish and operate executive support intake channels for executives, ABPs, and board members.
• Define and deliver a discreet, white-glove support model for sensitive requests.
• Design the board-meeting AV support playbook with the AV pod.
• Provide AV support for executive rooms and board meetings, including setup, pre-checks, and live triage.
• Create executive-support runbooks and service-level agreements (SLAs).
• Build trusted relationships with ABPs and executive staff and establish clear intake paths.
• Handle ABP escalations and urgent executive issues, routing requests to specialist functions or IT Engineering pods when necessary.
• Establish the board-member device, account, and access setup process with the Onboarding team.
• Work the shared ticket queue with the San Francisco Core team, including walk-ups, desk-side support, hardware swaps, IT-assist overflow, and AV Tier 1 triage.
• Participate in the Core on-call rotation.
• Contribute to the knowledge base and runbooks.
• Maintain a regular on-site presence in San Francisco.

Requirements

• 7 or more years of experience in IT support and 3 or more years of experience in executive support.
• Experience establishing a service or program from scratch, such as an executive support desk, VIP support function, or white-glove service.
• Experience supporting executives, executive assistants, or a board to a white-glove standard.
• A track record of handling sensitive requests with discretion and sound confidentiality judgment.
• Strong hands-on IT support fundamentals, including macOS-primary fleets, identity and access, SaaS troubleshooting, and hardware lifecycle management.
• AV fluency for executive rooms and board meetings, including room setup, verification, and troubleshooting under time pressure.
• Composure during urgent escalations and judgment about when to involve additional support.
• Strong service quality, collaboration, communication, and interpersonal skills.
• A security-first mindset and sound judgment regarding security requirements.
• Comfort working with ambiguity and creating processes where they do not yet exist.
• Ability and inclination to document runbooks, knowledge-base articles, and status updates.
• Minimum education: bachelor's degree or an equivalent combination of education, training, and experience.
• Relevant field of study as demonstrated through coursework, training, or professional experience.

Nice to Have

• Experience supporting a C-suite or board of directors at a company with significant security or compliance requirements.
• Advanced AV experience, such as broadcast, live events, or room-design input.
• Experience building runbooks, self-service content, or support automation.
• Experience supporting AI/ML research environments or highly technical user bases.

Compensation

• Annual salary: $230,000–$265,000 USD.
• Applications are accepted on a rolling basis; there is no application deadline.

Benefits

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office collaboration space.

Logistics

• Location-based hybrid policy: Staff are expected to be in one of Anthropic's offices at least 25% of the time, although some roles may require more office time.
• Anthropic sponsors visas and states that it will make every reasonable effort to obtain a visa for candidates receiving an offer, although sponsorship is not guaranteed for every role or candidate.