Manager, Forward Deployed Engineering

Details

Anthropic is building an Applied AI team to help ambitious organizations adopt Claude through transformative, safe, and lasting production AI applications. The first Forward Deployed Engineering Manager will lead and scale the team responsible for deploying enterprise AI solutions, while establishing technical standards, operating practices, and repeatable engagement playbooks.

This is a player-coach leadership role. The manager will remain involved in technical architecture reviews, production debugging, technical discovery, and solution prototyping, while primarily focusing on hiring, team development, quality standards, and organizational culture. The role partners closely with Engagement Managers, Sales, Product, and Engineering, and requires travel to customer sites approximately 25–50% of the time.

Responsibilities

• Hire, develop, and retain a world-class team of Forward Deployed Engineers.
• Set a high bar for technical talent, customer understanding, and delivery quality.
• Conduct regular one-to-ones, provide technical mentorship, and support career growth.
• Staff and oversee customer engagements, balancing customer needs, team development, and business priorities.
• Collaborate with account teams and Engagement Managers during pre-sales to qualify engagements, scope work, and inform statements of work.
• Review technical architectures and code to ensure production-ready solutions.
• Lead technical discovery sessions, prototype solutions, and debug complex issues when needed.
• Build reusable playbooks, starter repositories, integration templates, and an internal knowledge base.
• Define team OKRs connected to customer success and product adoption.
• Establish operational cadences, including standups, retrospectives, and engagement reviews.
• Partner with Product and Engineering to turn field insights into product improvements.
• Represent the customer perspective in internal planning.
• Travel to customer sites as needed, particularly for engagement kickoffs and priority accounts.

Requirements

• 10+ years of experience in software engineering, solutions architecture, forward deployed engineering, consulting, or another technical customer-facing role.
• 2+ years of people management experience in a services, post-sales, or Forward Deployed Engineering organization.
• A track record of hiring, developing, and retaining strong engineers.
• Experience building organizations from 0 to 1.
• Experience working directly with enterprise customers on technical implementations.
• Ability to navigate complex organizational dynamics and communicate with senior stakeholders.
• Executive presence combined with the ability to participate in hands-on debugging sessions.
• Strong written and verbal communication skills, including the ability to translate technical complexity into clear narratives.
• A bachelor's degree or equivalent combination of education, training, and experience.
• A relevant field of study demonstrated through coursework, training, or professional experience.

Benefits

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office collaboration spaces. Anthropic sponsors visas and states that it will make every reasonable effort to obtain a visa for candidates receiving an offer, although sponsorship is not guaranteed for every role or candidate.

The role follows a location-based hybrid policy, with staff expected to work from an Anthropic office at least 25% of the time.