Manager, Solutions Architecture | East Coast | Remote

at Grafana Labs

📍 United States

USD 184,000-220,000 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

API @ 4 Communication @ 6 Grafana Kubernetes @ 4 Linux @ 4 Networking @ 6 Observability @ 4 Software Development @ 4

Details

Grafana Labs is seeking a Manager for its Solutions Architects team. The role involves leading Solutions Architects, collaborating with customers to deploy and enhance Grafana technologies, championing observability best practices, and partnering with Professional Services leadership to improve operational rigor.

The role collaborates closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. Responsibilities include crafting Statements of Work, advocating for product improvements, resourcing and managing customer projects, driving operational scale, and managing customer escalations.

Responsibilities

Manage a team of Solutions Architects, ensuring effective utilization and successful customer outcomes.
Lead the design and delivery of outcomes on the Grafana technology stack.
Build educational programs that improve customer capabilities with Grafana technologies.
Advise on sales strategies that drive product adoption, customer renewals, and revenue.
Build lasting customer relationships and develop Grafana advocates and referenceable customers.
Balance operational management with direct technical contributions.
Collaborate with Sales, Support, Customer Success, Product, and Professional Services teams.
Craft Statements of Work and manage customer project resourcing.
Drive operational scale and manage customer escalations.

Requirements

3+ years of experience managing a Solutions Architecture team in a related space.
5+ years of design, implementation, or consulting experience with distributed applications.
3+ years of experience in infrastructure architecture, database architecture, applications, networking, or similar technologies.
2+ years of experience in technology or software pre-sales or technical consulting.
Located in CST.
Working knowledge of software development tools and methodologies.
Strong presentation skills and comfort speaking with customers and executives.
Experience building or maintaining observability solutions.
Excellent communication and writing skills.
Knowledge of Kubernetes, Linux, shell scripting, and APIs.
At least 2 years of Linux experience in a company environment.
Background in observability or monitoring is highly desirable.
High emotional intelligence and a thoughtful approach to client escalations, cross-functional negotiations, and team empathy.

Compensation & Rewards

The US on-target earnings compensation range is $184,000–$220,000 per year. Actual compensation may vary based on level, experience, and skillset. The role includes Restricted Stock Units (RSUs).

Grafana Labs is a 100% remote company with a global culture, transparent communication, career growth pathways, and a global annual leave policy of 30 days per year. The company also provides in-person onboarding.