Program Manager, Safeguards Workforce Operations

Details

Anthropic’s Safeguards Enforcement team detects and mitigates misuse of Claude through a growing human review workforce of full-time staff, contractors, vendors, and BPO partners. The Program Manager, Safeguards Workforce Operations, will own workforce lifecycle programs end to end, including onboarding, offboarding, device provisioning, and access provisioning. The role combines hands-on execution with building scalable, repeatable processes across Safeguards Enforcement.

Responsibilities

• Own the workforce lifecycle for contractor, vendor, and BPO reviewers, including onboarding, offboarding, device provisioning, and access provisioning.
• Triage and execute requests for new or changing vendor, BPO, and contractor capacity.
• Turn ad hoc or broken processes into scalable processes with clear owners, service levels, and a system of record.
• Partner with IT and Security on access governance, including least-privilege provisioning, timely revocation, and regular access reviews.
• Build and maintain capacity plans with Enforcement leads, translating review demand into workforce needs and adjusting as priorities shift.
• Work with Safeguards vendor management to hold partners accountable for capacity and onboarding commitments.
• Align practices with Human Data Operations and other teams running scaled human review, and help streamline their workflows.
• Help define the long-term workforce strategy for Safeguards Enforcement.

Requirements

• Hands-on experience running onboarding, offboarding, access provisioning, and device provisioning for contractor, vendor, or BPO workforces.
• Experience operating scaled human review programs with vendors or BPOs, such as trust and safety, content moderation, or data annotation operations.
• Experience making broken or ad hoc processes scalable and gaining adoption from other teams.
• Understanding of capacity planning, including how volume, handle time, quality targets, ramp, and attrition translate into workforce needs.
• Sound judgment regarding access and permissions, including knowing when to involve IT or Security.
• Ability to move quickly and remain effective when priorities change and information is incomplete.
• Ability to build alignment through direct partnership with dependent teams.

Preferred Qualifications

• Direct ownership of vendor or BPO relationships, including service levels and business reviews.
• Experience building formal capacity models for review or operations workforces.
• Experience supporting workforces across more than one enforcement or harm area.
• Hands-on experience with device management and identity and access tooling.
• Experience working through hypergrowth while programs matured alongside the organization.

Education and Experience

• Bachelor’s degree or equivalent combination of education, training, and experience.
• Relevant field of study demonstrated through coursework, training, or professional experience.
• Required years of experience correlate with the internal job level requirements for the position.

Benefits

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Office spaces for collaboration.

The location-based hybrid policy currently expects staff to work from one of Anthropic’s offices at least 25% of the time, although some roles may require more office time. Anthropic sponsors visas and makes reasonable efforts to obtain visas for candidates when an offer is made, with support from an immigration lawyer.