Senior Customer Technical Program Manager - AI Datacenter

at Nvidia

📍 Santa Clara, United States

USD 168,000-322,000 per year

SENIOR

✅ On-site

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 4 Communication @ 7 Leadership @ 7 Project Management @ 7

Details

We're looking for a Senior Customer Program Manager to lead technical programs for NVIDIA's strategic partners, including cloud service providers, hyperscalers, and their OEM/ODM partners. The role sits at the intersection of engineering, operations, and customer engagement and focuses on bringing AI infrastructure to life at scale.

Responsibilities

Define program schedules, deliverables, and key milestones aligned with customer and partner requirements.
Translate customer requirements into actionable plans across engineering, quality, logistics, and sales, and drive issues to resolution.
Lead cross-functional teams through high-priority issues and align globally dispersed teams around shared objectives.
Represent NVIDIA to customers by leading program kickoffs, technical deep dives, design reviews, issue and bug tracking, qualification and validation efforts, and lifecycle status updates.
Drive program execution from early design through production deployment, ensuring timely delivery, quality, and customer acceptance.
Lead post-deployment sustaining support and manage critical customer issues.
Monitor factory production schedules, yields, and blockers in partnership with ODMs and contract manufacturers.
Communicate program health, risks, and key issues to customers, internal partners, and leadership across hardware, software, operations, business, quality, sales, and product teams.

Requirements

Bachelor's or Master's degree in Computer Science, Engineering, a related field, or equivalent experience.
8+ years of program or project management experience in the IT industry.
Strong technical background in hardware and/or software engineering.
Experience working with hyperscalers and their OEM/ODM partners on AI factory build-outs.
Proven experience leading complex, global programs from concept through deployment and production.
Strong program management, communication, organizational, interpersonal, and cross-functional alignment skills.
Ability to coordinate across global teams and work effectively in multicultural, multinational environments.
Ability to explain complex technical concepts to audiences ranging from engineers to executives.
Willingness to travel up to 5% as required.

Preferred Qualifications

Experience running end-to-end hardware and software product development and datacenter deployment.
Experience deploying accelerated computing platforms at scale.
Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
Expertise managing production schedules, optimizing line yields, and resolving field quality challenges.
Adaptability to ambiguity, rapid change, and matrixed team structures.

Benefits

Equity and employee benefits.
NVIDIA is an equal opportunity employer committed to an inclusive work environment.
Applications will be accepted at least until July 24, 2026.
NVIDIA uses AI tools in its recruiting processes.