Senior Customer Technical Program Manager - AI Datacenter

Details

We are looking for a Senior Customer Program Manager to lead technical programs for NVIDIA's strategic partners and build exceptional customer relationships. This role sits at the intersection of engineering, operations, and customer engagement, working with cloud service providers, hyperscalers, and OEM/ODM partners to deliver AI infrastructure at scale.

Responsibilities

• Define program schedules, deliverables, and key milestones, keeping them tightly aligned with customer and partner requirements.
• Translate customer requirements into clear, actionable plans across engineering, quality, logistics, and sales; drive issues to resolution before they become roadblocks.
• Lead horizontally across cross-functional teams, navigating high-priority critical issues and rallying globally dispersed teams around shared objectives.
• Serve as the face of NVIDIA to the customer: lead program kick-offs, technical deep dives, design reviews, issue and bug tracking, qualification and validation efforts, and status updates throughout the product lifecycle.
• Drive program execution from early design through production deployment, ensuring timely delivery, exceptional quality, and customer acceptance.
• Champion post-deployment sustaining support, acting as case manager for critical issues.
• Monitor factory production schedules, yields, and blockers; partner closely with ODMs and contract manufacturers to resolve issues and hit operational targets.
• Communicate program health, risks, and key issues proactively to customers, internal partners, and leadership across Hardware, Software, Operations, Business, Quality, Sales, and Product teams.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 8+ years of program or project management experience in the IT industry.
• Strong technical background in hardware and/or software engineering, with experience working closely with hyperscalers and their OEM/ODMs on AI factory build-outs.
• Proven track record of leading complex, global programs from concept through deployment and production.
• Outstanding program management, communication, and organizational skills; ability to prioritize issues and drive cross-functional alignment.
• Demonstrated ability to coordinate across global teams and navigate multi-cultural, multinational business environments.
• Excellent interpersonal skills; able to distill complex technical concepts for audiences from engineers to executives.
• Willingness to travel as required (up to 5%).

Ways to stand out

• Track record running end-to-end hardware and software product development and datacenter deployment.
• Prior experience deploying accelerated computing platforms at scale.
• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
• Proven expertise managing production schedules, optimizing line yields, and resolving complex field quality challenges.
• Demonstrated success in dynamic, high-growth environments with adaptability to ambiguity and rapid change.

Compensation & Benefits

• Base salary ranges (location- and level-dependent):
  • Level 4: 168,000 USD - 258,750 USD
  • Level 5: 200,000 USD - 322,000 USD
• Eligible for equity and company benefits (link to benefits referenced in posting).

Additional information

• Applications accepted at least until July 5, 2026. This posting is for an existing vacancy.
• NVIDIA uses AI tools in its recruiting processes.
• NVIDIA is an equal opportunity employer committed to fostering an inclusive work environment.