Senior Product Manager, Switchboard

Details

GitLab is seeking a Senior Product Manager for Switchboard, the control plane for GitLab Dedicated. Switchboard helps internal teams scale upgrades and maintenance across customer instances while enabling customers to configure infrastructure, understand their environment's health, and receive critical updates.

The role owns the product vision and roadmap, balancing technical and operational needs with a clear customer experience. The product manager will work across product management, engineering, and site reliability engineering to improve the operation of GitLab Dedicated and support its continued growth.

Responsibilities

• Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to engineering priorities.
• Work with engineering and site reliability engineering teams to improve tools for operating Dedicated instances, including upgrades and maintenance.
• Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health.
• Speak directly with customers to understand their needs, explain product decisions, and incorporate feedback into the roadmap.
• Bring a strong user experience perspective to product decisions and work hands-on with engineering to develop and refine workflows, including when a dedicated design partner is unavailable.
• Explore improvements to tooling and the customer experience for migrations from self-managed GitLab to Dedicated.
• Explore improvements to incident management and opportunities to extend Switchboard to support GitLab.com as its architecture evolves.

Requirements

• Experience owning a product vision and roadmap and working with engineering teams to deliver improvements for users.
• Technical understanding of infrastructure and operational tradeoffs, with the ability to translate them into clear product decisions.
• Strong user experience focus, including experience making complex technical workflows easier to understand and use.
• Clear communication skills and the ability and interest to work directly with customers.
• Ability to work independently, understand an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.
• Experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management is beneficial but not required.

Benefits

• Benefits supporting health, finances, and well-being
• Flexible paid time off
• Team member resource groups
• Equity compensation and employee stock purchase plan
• Growth and development fund
• Parental leave

Additional Information

This role is remote and listed for residents of the United States. GitLab hires team members in countries around the world, and location-based eligibility requirements may apply. The base salary range excludes bonuses, equity, and benefits.