Senior Solutions Engineer | Switzerland | Remote

at Grafana Labs

📍 Switzerland

chf 206,000-246,000 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Communication @ 6 Grafana @ 6 Leadership @ 7 Observability

Details

Grafana Labs is seeking a customer-facing Solutions Engineer to serve as a product expert for Grafana Cloud, an open-source observability platform. The role involves educating prospective and existing customers through demonstrations, hands-on enablement, presentations, technical evaluations, and ongoing engagement. The Solutions Engineer will bridge Grafana Labs' engineering teams, customers, and Sales team while translating customer requirements into solutions using Grafana Labs technology.

Responsibilities

Partner with the Sales team to articulate Grafana's value proposition, vision, and strategy to customers.
Own technical customer engagements and help close complex opportunities through competitive knowledge, technical expertise, and credibility.
Deliver product and technical presentations to prospective and existing customers.
Communicate effectively with customers and internal teams to provide feedback on products and the competitive landscape.
Drive product conversations based on customer needs and problems.
Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public or private enablement materials.

Requirements

5+ years of technical pre-sales experience.
Openness to varied and complex assignments requiring strong judgment, collaboration, and leadership.
Excellent written and verbal communication skills for collaborating with remote-first internal teams and worldwide customers.
Ability to articulate the value proposition and technical advantages of Grafana Labs products.
Enjoyment of solving technical challenges and creating innovative customer solutions.
A technical mindset and desire to continue developing technical skills.
Must be located in Switzerland.

Bonus Points

Experience with open-source technologies or in the metrics and monitoring space.
Experience with sales methodologies such as MEDD(P)ICC.

Benefits

Restricted Stock Units (RSUs).
100% remote, global culture.
Career growth pathways.
In-person onboarding.
Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days, subject to local legislation.
Transparent communication, empowered teams, and an innovation-driven environment.