Senior Technical Program Manager

Details

Glean is seeking a Senior Technical Program Manager to lead complex, cross-functional initiatives that shape how its enterprise AI product evolves, scales, and delivers value to customers. The role sits at the intersection of product, engineering, design, and go-to-market, driving roadmap execution, multi-quarter program delivery, technical excellence, customer empathy, and cross-functional alignment.

Glean is a Work AI platform providing enterprise search, an AI Assistant, scalable AI agents, SaaS connectors, flexible LLM choice, robust APIs, and secure infrastructure for governing and customizing AI across organizations.

Responsibilities

• Lead end-to-end product development programs spanning ideation, design, engineering, and launch.
• Build and maintain program plans with clear scope, timelines, ownership, and execution visibility.
• Drive execution excellence for cross-functional initiatives while balancing speed and quality.
• Partner with Go-To-Market and Customer Success teams to ensure product rollout readiness and customer adoption.
• Facilitate communication across Product, Design, and Engineering to align priorities and unblock delivery.
• Identify and mitigate delivery risks, tradeoffs, and cross-team dependencies.
• Establish execution-health visibility using metrics such as velocity, quality, and adoption impact.
• Continuously improve how cross-functional programs are planned, tracked, and delivered to increase predictability and accountability.
• Drive Product roadmap execution by aligning product vision, engineering delivery, and customer outcomes.
• Structure and manage programs for major product launches, platform enhancements, and customer-facing capabilities.
• Partner with Product Managers and Engineering to define requirements, success metrics, and launch criteria.
• Improve execution rigor through program cadences, postmortems, and lessons learned.

Requirements

• Bachelor's or master's degree in Computer Science, Engineering, or a related technical field.
• 8–10+ years of technical program management experience, with a proven track record of driving complex product programs from concept to launch in fast-paced SaaS environments.
• Deep technical background in AI/ML systems, LLMs, and agents, with the ability to translate complex capabilities into practical product impact.
• Strong understanding of software product development, including API design, data systems, and product integration patterns.
• Ability to structure multi-quarter product programs with measurable outcomes.
• Excellent written and verbal communication skills, including the ability to translate between technical and business contexts.
• Demonstrated ability to manage ambiguity, anticipate risks, and build alignment across diverse teams.
• A proactive, collaborative builder mindset focused on enabling teams to deliver their best work.

Location and Work Policy

• Hybrid role requiring four days per week in the San Francisco office.

Compensation and Benefits

• Standard base salary range: $198,000–$235,500 annually.
• Certain roles may be eligible for variable compensation, equity, and benefits.
• Medical, vision, and dental coverage.
• Generous time-off policy.
• 401(k) contribution plan.
• Home office improvement stipend.
• Annual education and wellness stipends.
• Regular company events and healthy lunches daily.

Interview Process

Candidates complete a brief AI-focused exercise or discussion covering how they think about, design, and use AI to drive impact. Prior Glean experience is not required.