Technical Solutions Manager, App Ads

Details

This individual contributor role supports advertisers and partners using Reddit Ads in the United States. It requires hands-on troubleshooting expertise in mobile app advertising, including app install campaigns and mobile measurement partners (MMPs). The role collaborates with advertisers, agencies, partners, Sales, Product, Engineering, and other go-to-market teams to resolve technical issues, explain measurement outcomes, and turn customer feedback into product and process improvements.

The role is expected to work from the office 1–2 days per week.

Responsibilities

• Troubleshoot app install campaigns, including app and event setup, SDK and MMP integrations, attribution configuration, postbacks, SKAdNetwork (SKAN) workflows, and discrepancies between Reddit Ads and MMP reporting.
• Investigate and resolve advertiser and partner issues involving campaign setup, targeting, delivery, pacing, reporting, measurement, account access, funding, APIs, integrations, and third-party reporting.
• Own technical issues from intake through resolution by assessing customer and business impact, identifying likely causes, coordinating with the appropriate teams, and keeping stakeholders informed.
• Support feature testing and share clear findings and actionable feedback with Product and Engineering.
• Advise advertisers and internal partners on implementation, measurement, and platform usage, translating business goals into practical technical recommendations.
• Document repeatable troubleshooting steps and contribute to runbooks, customer guidance, enablement, and process improvements that reduce recurring issues.
• Participate in a team on-call rotation for urgent technical issues.

Requirements

• 5+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role.
• Hands-on experience with mobile app install advertising and mobile measurement partners, including investigating SDK or event configuration, attribution flows, postbacks, and campaign measurement discrepancies.
• Working knowledge of SKAN and mobile app attribution concepts, with the ability to explain measurement limitations and results to technical and non-technical audiences.
• Strong understanding of digital advertising workflows, including campaign setup, targeting, delivery, pacing, reporting, attribution, and measurement.
• Experience with REST APIs and technical integrations, including reading API documentation, testing endpoints, examining request and response payloads, and troubleshooting authentication or permissions.
• Ability to use logs, data analysis, developer tools, and reproducible test cases to investigate issues and recommend solutions.
• Clear written and verbal communication skills, including the ability to explain technical findings and next steps to different audiences.
• Strong experience building effective working relationships with customers and cross-functional partners.
• BA/BS degree.

Benefits

• Comprehensive healthcare benefits and income replacement programs.
• 401(k) with employer match.
• Global benefit programs supporting workspace, professional development, and caregiving.
• Family planning support.
• Gender-affirming care.
• Mental health and coaching benefits.
• Flexible vacation and paid volunteer time off.
• Generous paid parental leave.
• Eligibility for equity in the form of restricted stock units and, depending on the position offered, possible commission eligibility.

Compensation

The base salary range is $132,600–$185,600 USD. Final offer amounts may vary based on skills, experience, and relevant credentials. The position may span more than one career level.