AV Operations Specialist

Details

As an AV Operations Specialist, you will own the performance, support, and event readiness of audiovisual spaces in either the San Francisco or New York office. You will maintain room systems, resolve support requests, provide live-event production coverage, coordinate vendors, and communicate operational feedback to AV Engineering and other cross-functional teams.

Responsibilities

Site Ownership and Room Health

• Own the health, readiness, and performance of conference rooms and event spaces.
• Execute preventative maintenance programs and recurring room sweeps.
• Maintain inventories of room systems, peripherals, wireless microphones, cameras, portable production gear, spares, and replacement cycles.
• Coordinate AV requirements for office moves, room reconfigurations, and new-space readiness.
• Maintain room documentation, as-builts, and site-specific support information.

Support Operations

• Triage, prioritize, resolve, and escalate AV support requests.
• Participate in a regional AV on-run rotation during local business hours.
• Diagnose faults within the signal chain rather than relying on reboots or cable swaps.
• Identify recurring issues and surface platform- or design-level fixes to AV Engineering.
• Create runbooks, standard operating procedures, and knowledge-base documentation.

Event Support and Production

• Provide technical coverage for executive presentations, team meetings, all-hands meetings, and company-wide broadcasts.
• Operate audio consoles, video switchers, camera systems, playback systems, and streaming encoders.
• Conduct pre-event walkthroughs, rehearsals, source checks, equipment staging, and failover planning.
• Translate stakeholder event requirements into equipment and staffing plans.
• Convert one-off events into repeatable templates, runbooks, and gear lists.

Vendor and Cross-Functional Partnership

• Direct AV integrators, contractors, and event labor on site according to defined scope, SLAs, and quality standards.
• Partner with Workplace, Events, and IT on lead times, expectations, and readiness.
• Provide regional feedback to AV Engineering on failures, missing capabilities, and standards.
• Communicate status, risks, and resolutions to non-technical stakeholders in clear language.

Requirements

• 5+ years of hands-on experience in AV operations, workplace technology, or technical event support.
• Experience owning a standing AV estate and being accountable for room performance over time.
• Working fluency across room systems, event audio, video, cameras, and streaming, with the ability to diagnose problems.
• Ability to work independently as the sole AV person in a building and prioritize maintenance, support, and events.
• Experience creating checklists, intake processes, maintenance schedules, and documentation.
• Ability to work directly with executives, event producers, and other stakeholders.
• Minimum education of a bachelor's degree or equivalent combination of education, training, and experience.

Strong candidates may also have experience with Q-SYS DSP platforms; Logitech CollabOS and Sync; Google Meet hardware; Zoom Rooms; enterprise room system administration; Blackmagic ATEM, Ross Carbonite, or NewTek TriCaster; Yamaha DM7 or CL/QL audio consoles; Shure wireless systems; PTZ cameras; multi-camera workflows; Jira; AV contractor and integrator coordination; and CTS certification or equivalent capability.

Work Arrangement and Location

• Based in the San Francisco or New York office.
• Expected to work in the office 5 days per week.
• Occasional evening and early-morning coverage is expected for major events.
• Approximately 2–4 weeks of annual travel may be required for distributed support, office buildout support, and event coverage.

Benefits

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and an office space for collaboration.