Connectivity Partner Specialist

at Airbnb

📍 United States

USD 88,000-103,000 per year

MIDDLE

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

API @ 3 Communication @ 3 Jira @ 3 Looker @ 5 Project Management @ 3 SQL @ 5 Salesforce @ 3 Tableau @ 3

Details

Airbnb’s Hotels team is expanding into the hotel sector and works to deliver a smooth hotel booking experience while helping hotel partners drive incremental bookings.

Responsibilities

Provide day-to-day technical support for internal and external systems, including connectivity issues, to proactively mitigate partner impact.
Develop a deep understanding of technical integrations across Property Management Systems (PMS), Channel Managers, and Central Reservation Systems (CRS) to provide targeted partner support.
Conduct analysis and technical troubleshooting to solve complex problems.
Monitor key metrics and error logs to optimize performance and ensure timely error resolution.
Serve as a technical point of contact for internal and external partners, providing expertise on Airbnb APIs and partner systems.
Use data to identify strategic opportunities and drive sales growth.
Educate partners on product updates and share partner feedback with internal stakeholders.
Implement and oversee effective troubleshooting processes, escalating issues as needed.
Identify patterns in data and feedback to improve services and products.
Research technical information to support decision-making.
Contribute to technical communication materials, including policies, procedures, and presentations.
Collaborate on projects that support the commercial goals of Airbnb and its hotel and connectivity partners.
Create and improve internal knowledge bases and training materials so teams can independently handle API-related questions.

Requirements

3+ years of experience in Connectivity Operations, Solutions, or Technical Partner Management.
Strong understanding of hospitality and travel software, including CRS, PMS, and Channel Managers.
Proficiency in SQL, Looker, and Excel.
Experience with Tableau, Asana, Jira, and Salesforce preferred.
Solid technical troubleshooting and project management skills.
Excellent communication and presentation abilities, with confidence engaging clients and stakeholders across multiple channels and organizational levels.
Effective time management and ability to prioritize in a fast-paced environment.
Strong quantitative skills and demonstrated ability to use data in decision-making.
Adaptability to shifting priorities, projects, and deadlines.
Passion for Airbnb, travel, and the sharing economy; being an Airbnb host is a plus.
Must be based in the Eastern Time Zone.

Compensation

The base pay range is $88,000–$103,000 USD. The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Inclusion and Accommodations

Airbnb is committed to an inclusive application and interview process and provides reasonable accommodations for applicants with disabilities. Airbnb is an Equal Employment Opportunity employer.