Customer Success LATAM

Details

GitLab is an intelligent orchestration platform for DevSecOps. The company enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.

An Overview of This Role

As a Customer Success Engineer, you will help customers achieve measurable value from GitLab after the sale by providing technical product expertise and best-practice guidance. You will join the Customer Success Engineer team delivering GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.

This is a pooled model rather than an account-dedicated role. You will collaborate with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use-case adoption across source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You will report to the Customer Success Engineer Team Manager.

First-year outcomes will focus on building trusted-advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt GitLab at scale.

Responsibilities

• Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• Partner with Customer Success Managers to provide in-depth guidance on GitLab use-case implementation, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to business outcomes.
• Align with Account Executives and Renewals Managers to share customer-facing subject-matter expertise that supports customer business objectives.
• Develop and deliver workshops, demos, and reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus through training, certification, and working examples.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

Requirements

• Fluency in English and Spanish. English, Spanish, and Brazilian Portuguese fluency is a strong plus.
• Located in the United States, Mexico, or Brazil.
• Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning, and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate tool capabilities into customer outcomes.
• A technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing and live settings, including Zoom calls, workshops, and presentations.
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time-management and prioritization skills, including the ability to manage multiple customer engagements and cross-functional requests in a pooled model.
• A continuous-learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples.

About the Team

The globally distributed Customer Success Engineer team supports customers in GitLab's On-Demand Success Tier. The team collaborates asynchronously through clear documentation and shared enablement assets and continuously improves content and delivery based on customer engagements.

Salary

The United States base salary range for this role is $93,600–$158,400 USD per year. The range does not include bonuses, equity, or benefits.

Benefits

• Benefits supporting health, finances, and well-being
• Flexible paid time off
• Team Member Resource Groups
• Equity Compensation and Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

GitLab's roles are remote, although some roles may have location-based eligibility requirements. GitLab is an equal opportunity workplace and an affirmative action employer.