Customer Success Manager, Southern Europe

Details

Join Anthropic’s Customer Success team as an EMEA-based Customer Success Manager supporting enterprise customers adopting Claude products, including the API, Claude for Enterprise, and Claude Code. You will act as a strategic partner and trusted advisor, helping customers understand their business and technical objectives, scale usage, implement change-management strategies, optimize use cases, and maximize the value of their investment.

As one of Anthropic’s early Customer Success Managers in EMEA, you will help establish regional processes, build customer relationships, and represent Anthropic in a high-growth market. The role requires significant autonomy, strong collaboration with global teams, and the ability to work across time zones.

Responsibilities

• Build trusting, strategic relationships with key EMEA customer decision-makers and identify opportunities for optimization and expansion.
• Become an expert in Anthropic’s products, including the API, Claude for Enterprise, and Claude Code, and guide customers toward appropriate solutions and best practices.
• Drive proactive usage planning by understanding customer adoption, consumption trends, and realized business value.
• Monitor usage patterns and address underutilization across consumption-based API products and seat-based Claude for Enterprise and Claude Code products.
• Communicate Anthropic’s product roadmap, promote new products, and engage Product Managers as advocates for EMEA customers.
• Document and quantify customer value through business outcomes, ROI, and impact metrics.
• Identify new Claude use cases across departments, teams, workflows, and lines of business.
• Develop and execute change-management strategies, including Train-the-Trainer programs, Centers of Excellence, and organizational enablement.
• Manage the customer lifecycle through account and success plans, Quarterly Business Reviews, and ongoing coordination between customers and Anthropic.
• Develop EMEA-specific processes, playbooks, and best practices that account for regional business cultures.

Requirements

• More than 6 years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, Solutions or Functional Consulting, Success Engineering, or a similar field.
• Experience driving success across consumption-based and seat-based business models, including an understanding of their growth levers and success metrics.
• Strong technical fluency and the ability to understand and explain AI/ML concepts, API integrations, and software implementation patterns.
• Experience presenting and demonstrating technical products to varied audiences.
• Strategic mindset with the ability to identify growth opportunities and translate them into actionable expansion plans.
• Strong cross-functional collaboration and customer advocacy skills.
• Strong project-management skills and the ability to manage multiple customer relationships.
• Passion for AI and interest in the responsible development of advanced systems.
• Experience working in and developing a growing region while coordinating across time zones with a United States-based headquarters.
• Ability to bring structure to ambiguous situations and work collaboratively in a hands-on environment.
• Fluency in French, Spanish, and English.
• A bachelor’s degree or equivalent combination of education, training, and experience. The required field of study must be relevant to the role through coursework, training, or professional experience.

Compensation

• Annual salary: €150,000–€190,000 EUR.

Work Arrangement and Logistics

• The role is based in Paris, France.
• Anthropic currently expects staff to work from one of its offices at least 25% of the time; this role’s team is regularly in the Paris office 2–3 days per week.
• Anthropic sponsors visas and will make reasonable efforts to obtain a visa for successful candidates, although sponsorship cannot be guaranteed for every role or candidate.