Demo Experience Engineer, Technical Success

Details

About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. The team acts as trusted advisors and thought partners for customers, ensuring developers and enterprises maximize value from OpenAI models and products.

This role sits at the intersection of engineering, product storytelling, and customer engagement. You will build demos that showcase real-world applications such as customer service automation, AI-powered assistants, developer tools, and intelligent workflows. You will also contribute reusable demo assets, reference architectures, and prototype applications that enable the broader go-to-market team to effectively communicate the value of OpenAI technologies.

Responsibilities

• Build compelling demos and prototypes that showcase the capabilities of OpenAI models and APIs across a wide range of use cases.
• Partner with Solutions Engineers and go-to-market teams to develop custom demonstrations for strategic customer engagements.
• Rapidly prototype AI-powered applications that highlight real-world business value, such as copilots, AI agents, automation workflows, and developer tools.
• Translate complex technical capabilities into engaging demonstrations that resonate with both technical and business audiences.
• Maintain a library of reusable demos, starter projects, and technical assets that can be leveraged across customer engagements.
• Collaborate with Product and Engineering teams to stay current on new model capabilities and integrate them into demo experiences.
• Continuously improve demos based on customer feedback, product updates, and emerging AI capabilities.
• Create documentation and walkthroughs that enable internal teams to effectively use and present demo applications.
• Represent the voice of the customer by identifying common use cases and opportunities to showcase OpenAI technology more effectively.

Requirements

• 5+ years of experience building applications, prototypes, or technical demos in a developer-facing or customer-facing role.
• Highly comfortable building with Python, JavaScript, or similar languages, and experience with modern web frameworks and APIs.
• Experience working with Generative AI, LLMs, or machine learning systems, including building prototypes or proof-of-concept applications.
• Enjoy building quick, polished prototypes that demonstrate technical concepts in an engaging and accessible way.
• Strong product intuition and the ability to translate technical capabilities into compelling demonstrations.
• Comfortable working in fast-moving environments where experimentation and iteration are encouraged.
• Clear communicator with both technical and non-technical audiences.
• Take ownership of problems end-to-end and enjoy learning new technologies quickly.
• Collaborative mindset and enjoyment of partnering with engineers, product managers, and go-to-market teams.

Workplace

• This role is based in San Francisco, CA with a hybrid work model (3 days in office per week).
• OpenAI offers relocation assistance to new employees for this role.

Compensation & Benefits

• Base salary range listed: $234K - $260K (Zone A). Offers equity and additional performance-related bonus(es) for eligible employees.
• Benefits include: medical, dental, and vision insurance (with employer HSA contributions), Health FSA/Dependent Care FSA/commuter pre-tax accounts, 401(k) with employer match, paid parental leave, paid medical and caregiver leave, flexible PTO (exempt) and up to 15 days PTO (non-exempt), 13+ paid company holidays and coordinated office closures, mental health and wellness support, employer-paid basic life and disability coverage, annual learning and development stipend, daily meals in offices and meal delivery credits, relocation support for eligible employees, and additional taxable fringe benefits (charitable donation matching, wellness stipends).