Demo Experience Engineer, Technical Success

Details

Our mission is to bring OpenAI products to life for every customer. Demo Experience equips customer-facing teams with the experiences, systems, and confidence to make frontier capabilities tangible, relevant, and trustworthy.

OpenAI's products and customer needs are evolving rapidly. Demo Experience closes the gap between a frontier capability and a credible customer experience by making new capabilities understandable, demonstrable, and reusable quickly at scale.

The team works across Product, Engineering, Marketing, Operations, and Go-To-Market to turn recurring customer needs into reusable capabilities and raise the standard for every customer conversation.

Responsibilities

• Own end-to-end demo readiness for new and priority product capabilities, including environments, integrations, synthetic data, evaluations, reliability checks, and fallback paths.
• Build compelling prototypes, LLM agents, and reference flows that make complex capabilities tangible and connect them to clear customer outcomes.
• Convert recurring needs into reusable accelerators, including companion apps, templates, LLM Skills and Plugins, and self-service demo packages that scale across customer-facing teams.
• Work alongside Go-To-Market partners on high-impact customer moments, unblock critical technical gaps, and identify patterns that should scale.
• Build always-on internal agentic systems that automate demo preparation, validation, and asset maintenance for the Demo Experience team.
• Translate recurring feedback into product insights, launch-readiness priorities, and systemic improvements with Product and Engineering.
• Define and raise the bar for demo quality across accuracy, safety, reliability, usability, and adoption.

Requirements

• Care deeply about creating exceptional demo experiences and helping customer-facing teams translate OpenAI's product value into customer understanding, trust, and action.
• Be a product-minded engineer who can move from an ambiguous capability to working software and then harden it into a reliable, reusable system.
• Have a track record of building compelling demos, reusable technical assets, or tooling that accelerates adoption and improves execution.
• Understand when a customer needs a bespoke solution and when it should become a shared platform capability.
• Bring strong engineering depth across software architectures, integrations, data, LLM agents, skills, plugins, or other AI-powered systems.
• Thrive in rapidly evolving, ambiguous environments and influence effectively across Product, Engineering, Marketing, Operations, and Go-To-Market through curiosity, humility, and strong judgment.
• Maintain a strong commitment to AI safety, responsible deployment, and representing OpenAI's products accurately and credibly.

Work Arrangement

This role is based in San Francisco, California, and uses a hybrid work model requiring three days in the office per week.

Benefits

• Equity, performance-related bonuses for eligible employees, and a competitive benefits package.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave, medical leave, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time as required by applicable law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

OpenAI is an equal opportunity employer committed to reasonable accommodations and responsible AI deployment. Background checks may be administered in accordance with applicable law.